Michael Williamson

Experience

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  Abraham Baldwin Agricultural College

  Jun 2009 - May 2010

  Academic Assistant

  Tutored remedial math students as well as college algebra studentsIT consultant for studentsScheduled and oversaw study sessions

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  Kiawah Island Golf Resort

  May 2012 - Aug 2012

  Recreation Attendant

  • Kept accurate record of extremely high inventory turnover (2,000 bikes)• Managed guest accounts using MICROS pos• Exercised talent by suggestive cross selling and extensive knowledge of the island • Responsible for solo management of the bike pavilion in front of the Five Star Hotel, The Sanctuary as well as a hitched bike delivery truck

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  Comfort Inn and Conference Center

  Aug 2012 - Mar 2014

  • Planned and conducted multiple individualized staff trainings each month, with an emphasis on integrity and "building your own brand"• Creation of a training manual • Budgeted and ordered items needed for front office, banquets, and the housekeeping department• Raised Franchising Score from a B- to an A+• Developed Banquet Cleaning Checklist (new and updated)• Planned Rewards Program Enrollment incentives• Helped raise RevPar 15% and Gross Revenue 16% over the course of one year by achieving superior group relations and effective management of the front office Show less

  • Front Office Manager

    Jun 2013 - Mar 2014

  • Front Office Supervisor

    Mar 2013 - Jun 2013

  • Front Desk Agent

    Aug 2012 - Mar 2013
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  Wild Dunes Resort by Destination Hotels & Resorts

  Mar 2014 - Dec 2015

  Banquet Captain

  · Maintains a commitment to customer service and guest satisfaction· Promotes high associate morale· Ensures that all associates meet all established service standards· Assist the Banquet Management team in proper staffing and scheduling· Train and assist with the supervision of staff; including taking necessary disciplinary actions· Communicate effectively with kitchen staff when food ordering expressing any special needs· Be familiar with all property amenities and other restaurant menus and hours of operation· Ensures food and beverage is served while maintaining a consistent presentation and proper temperature· Delivers food and beverage items to guests· Provides general resort information for guests· Offers warm and sincere welcome/farewell for all guests of Wild Dunes Resort including use of guest name & good eye contact with each guest· Maintains an up to date working knowledge of all resort amenities as well as any special events· Interacts with resort staff in a professional manner, assisting other departments with necessary information· Up sells other resort services and amenities to guests· Always maintains a professional demeanor and attitude· Communicates all pertinent information to the banquets team· Attends appropriate resort, division and department meetings· Resolves guest issues promptly and with great care and effectiveness· Offers product knowledge of food and beverage to guests.· Follows Banquet Event Orders with strong attention to detail· Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver· Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised.· Report any needed repairs immediately to supervisor (such as leaky faucets or toilets, loose tile, broken window panes, missing nuts or screws, etc.). Show less

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  Doubletree by Hilton Historic Charleston

  Jan 2015 - Dec 2015

  Banquet Manager

  Achievement of budgeted food sales, beverage sales and labor costs.Achieve maximum profitability and over-all success by controlling costs and quality of service.Participation and input towards F & B Marketing activities.Control of Banquet china, cutlery, glassware, linen and equipment.Completion of function delivery sheets in an accurate and timely fashion.Help in preparation of forecast and actual budget function sheets.Completion of weekly schedules. Schedule staff as necessary to ensure adequate and consistent levels of service.To supervise and co-ordinate daily operation of meeting/banquet set-ups and service.Maintaining the Hotel Bar control policies and completion of necessary forms.Following of proper purchasing and requisitioning procedures.Maintain records for inventory, labor cost, food cost etc.Attendance and participation of weekly F & B meeting and Department Head meeting.Supervision of weekly payroll input.Provides function employee list and hours for gratuities distribution.Supervision of weekly schedules. Schedule staff as necessary to ensure adequate and consistent levels of serviceFollowing of proper purchasing and requisitioning procedures.Maintain records for inventory, labor cost, food cost etc.Consistent check of Banquet Food and Beverage quality, Banquet services and Plate presentation.Quality of meeting room set-up.Work with the Chef and Banquet Captains to ensure all arrangements and details are dealt with.Supervise and schedule our Lobby Bar 6 days a weekCheck Food & Beverage or coffee Break schedule if applicable.Staff is properly trained.Inspection of Meeting Room prior to guest arrival ensuring that client specifications have been met.Participation towards overall Hotel Maintenance and cleanliness.Personal development and growth.Discipline of Personnel when required. Show less

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  Casa Monica Resort & Spa

  Jan 2016 - Mar 2020

  Asst. Restaurant Manager

  I manage:Costa Brava Restaurant - Upscale Mediterranean FusionIn Room Dining ServicesCobalt LoungeTequila Bar ExperiencePoolside Bar

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  Endless Summer Realty

  Jul 2019 - Feb 2021

  Licensed Real Estate Agent
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  INI Realty Investments, Inc

  Jan 2021 - now

  Licensed Real Estate Agent