Murtaza Naffar

Murtaza Naffar

Senior Software Engineer

Followers of Murtaza Naffar486 followers
location of Murtaza NaffarEdmonton, Alberta, Canada

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  • Timeline

  • About me

    CCaaS Architect and Technical Project Manager

  • Education

    • Thadomal Shahani Engineering College

      2000 - 2004
      Bachelor of Engineering (B.E.) Information Technology Second Class

      Activities and Societies: IEEE , Debate Team

  • Experience

    • Sequs Systems Pvt. Ltd. - India

      Jul 2005 - Jul 2011
      Senior Software Engineer
    • Avhan Technologies

      Sept 2012 - Mar 2014
      Senior Software Engineer

      Software developer on vc ++ and C++ on linux platform to integrate asterisk open source EPBX with proprietary communication server.

    • TechShastra

      Mar 2014 - Sept 2016
      Project Manager (Voice Solutions)

      Project Manager and integration specialist in Linux and Windows based systems with specialty in the Computer Telephony industry

    • YES BANK

      Oct 2016 - Mar 2019
      Project Manager (Business and Digital Technology Solutions Group)

      • Managing Contact Centre technology platform (Genesys) for customer service. This includes managing a team who handles day to day support, enhancements in IVR, reports, Integration with third party systems for STPs.• Conduct meeting with clients and key stakeholders to gather requirements, analyze, finalize and receive formal sign-off’s from approvers• Presenting architecture design and obtaining funding approval from Management prior to project initiation.• Involved in the maintenance and modification of existing applications to grow and run the Bank• Facilitate and drive project meetings with both business and technology teams. Show less

    • AU SMALL FINANCE BANK

      Mar 2019 - May 2020
      Project Manager and Assistant Vice President (Digital Technology Solutions Group)

      Head - Digital Contact Center Solutions and Technology.Designing and driving implementation of transformation solutions ranging from technology to business model in the contact center space.

    • Millennium 1 Solutions

      Apr 2021 - Jun 2021
      Project Manager

      Project Manager for Telephony migration project from Cisco on Prem to Genesys on the cloud.

    • Accenture

      Jun 2021 - now
      CCaaS Architect

      Contact Center Process and Technical Consultant . Working on Nice (Nice in contact) Technology stack

  • Licenses & Certifications

    • PMP

      Project Management Institute
      Apr 2019