Murtaza Naffar

Experience

• 

  Sequs Systems Pvt. Ltd. - India

  Jul 2005 - Jul 2011

  Senior Software Engineer
• 

  Avhan Technologies

  Sept 2012 - Mar 2014

  Senior Software Engineer

  Software developer on vc ++ and C++ on linux platform to integrate asterisk open source EPBX with proprietary communication server.

• 

  TechShastra

  Mar 2014 - Sept 2016

  Project Manager (Voice Solutions)

  Project Manager and integration specialist in Linux and Windows based systems with specialty in the Computer Telephony industry

• 

  YES BANK

  Oct 2016 - Mar 2019

  Project Manager (Business and Digital Technology Solutions Group)

  • Managing Contact Centre technology platform (Genesys) for customer service. This includes managing a team who handles day to day support, enhancements in IVR, reports, Integration with third party systems for STPs.• Conduct meeting with clients and key stakeholders to gather requirements, analyze, finalize and receive formal sign-off’s from approvers• Presenting architecture design and obtaining funding approval from Management prior to project initiation.• Involved in the maintenance and modification of existing applications to grow and run the Bank• Facilitate and drive project meetings with both business and technology teams. Show less

• 

  AU SMALL FINANCE BANK

  Mar 2019 - May 2020

  Project Manager and Assistant Vice President (Digital Technology Solutions Group)

  Head - Digital Contact Center Solutions and Technology.Designing and driving implementation of transformation solutions ranging from technology to business model in the contact center space.

• 

  Millennium 1 Solutions

  Apr 2021 - Jun 2021

  Project Manager

  Project Manager for Telephony migration project from Cisco on Prem to Genesys on the cloud.

• 

  Accenture

  Jun 2021 - now

  CCaaS Architect

  Contact Center Process and Technical Consultant . Working on Nice (Nice in contact) Technology stack