Samuel Igwe

Experience

• 

  British American Tobacco Marketing Agent.

  Aug 2007 - Aug 2008

  Marketing Officer

  Responsibilities: *Market the Brand and ensure visibility* Stock / Inventory Management* Ensure Monthly Target is met* Ensure regular update and communication within the channel

• 

  Federal Mortgage Bank of Nigeria

  Sept 2009 - Jun 2010

  Customer Care

  Updating of Employee Ledger Cards from Ministries, Government Parastatals, Companies and individual firms. *Customer Service Role. *Liaise with Mortgage contributors *Liaise with Estate Developers and Primary Mortgage Institutions

• 

  MTN Nigeria

  Sept 2011 - Jan 2014

  Customer Care Rep

  Use IFS (Industrial and Financial System) and Siebel CRM Software for Sales and inventory Management, Perform SIM Swap on TPP portal, Logon customers’ queries on PUK issues, SIM problems, Recharges, Network, blocked SIM, PIN, and general CS role and Logistics.* Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.* Check to ensure that appropriate changes were made to resolve customers' problems.*Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.* Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods (DOA)* Refer unresolved customer grievances to designated departments for further Investigation/escalations. * Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, or to obtain details of complaints.* Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.* Ensure customers walk out happily and get solutions to their problems. Show less

• 

  C.U. Aguoru Ltd. Environmental Consultants (Agriculture)

  Sept 2013 - Feb 2014

  Environmental and HSE Desk Officer / Field Research Officer

  Conduct Environmental Audit for clients to meet with the standards set by NESREA* Inspect and ensure Environmental compliance* Recommend for clients on Environmental issues* Collect and run Environmental analysis * Liaise with client firms (Olam Rice Farns, Agro-Technical Nig. Limited, etc.) with the National Environmental Monitoring bodies.

• 

  The Candel Group (Crop protection and Agribusiness)

  Mar 2014 - now

  Technical Sales Manager

   Service existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. Adjust content of sales presentations by studying the type of sales outlet or trade factor. Manage territory and staff to meet sales objectives. Focus sales efforts by studying existing and potential volume of dealers. Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses. Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc. Recommend changes in products, service, and policy by evaluating results and competitive developments. Resolve customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Provide historical records by maintaining records on area and customer sales. Contribute to team effort by accomplishing related results as needed. Show less

• 

  The Candel Group

  May 2021 - now

  Regional Sales Manager