Jo Willwerth, PMP, PMI-ACP

Experience

• 

  Tyler Technologies

  Jan 2000 - Jan 2006

  Assisted Support Specialists through providing education and assistance for difficult software or data issues.Documented and developed work orders for software bugs.Repaired major data corruption due to software bugs or user error Software Implementation Specialist (2002 to 2005)Pinpointed problems and initiated workable solutions to successfully migrate approx. 30 client's data, procedures, and policies to MUNIS software.Customized project plan for each client, including individual training day objectives, proving conversion data and verifying the system and users are prepared.Conducted onsite training & WebEx (remote) classes for all municipal departments including police, fire, public works, education and users with limited computer skills.Utilized presentation skills and knowledge to keep class attentive, focused and involved. Show less • Created a customized project plan for each client including milestones and key deliverables• Managed 5 to 7 projects concurrently which all included: Project kick off meeting, customized training schedule and objectives, converting / validating imported data from prior vendor to the MUNIS system, Go Live Milestone, and closing the end of month, quarter, and year end.• Identified Risks and Developed Mitigation plans to successfully migrate approx. 30 client’s data, procedures, and policies to MUNIS software on time and within budget• Conducted classroom-based and virtual (WebEx) training depending on customer preference.• Analyzed training effectiveness based on observations and customer feedback for continuous improvement opportunities for improved training documentation, presentation approaches / strategies, or hands-on exercises.• Developed strong communication skills to effectively update customer and internal stakeholders on project status, risks, or changes. Show less

  • Software Support Analyst

    Jan 2000 - Jan 2006

  • Financial & Payroll Implementation Specialist / Project Management

    May 2002 - Apr 2005

  • Software Support Technician

    Jan 2000 - Jan 2002
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  2010-2011

  Aug 2010 - Dec 2011

  Software Consultant / Interim Payroll Bookkeeper

  SAU 21, NH (2011) – Site contains 6 separate entities where all business processes are independent.Town & Schools of Kittery, ME (2010)• Proven ability to step directly into payroll position with little assistance or advance notice.• Performed all responsibilities of payroll bookkeeper for an extended period of time.• Documented policies and implemented new procedures for effective time management and accuracy.• Electronic transactions such as direct deposit, tax payments, investment accounts, flex spending accounts and state retirement systems. • Implementing Union Contracts • Leave time (accrual) processing. Show less

• 

  Bottomline Technologies

  Jul 2012 - Aug 2019

  • Selected for a leadership role to develop the Legal Spend DevOps team consisting of 12-15 global team members. Bottomline Technologies introduced DevOps teams to the organization in February of 2017.• Conduct all SCRUM team meetings: release planning, sprint planning, daily standups, backlog refinement and retrospective meetings• Serve as the team Product Owner and backup Scrum Master• Production Support Incident Bridge and Preventative Mitigation Planning / Ongoing System Stability• Partner with Cloud Operations for system maintenance, such as OS Patching, hardware installation, and other datacenter maintenance events• Change Management Control: Approver for change management requests for Legal Spend Management• Manage Operational/Cyclic Tasks: Manage Release Deployments for all environments, disaster recovery testing, build new Dev/QA environments including required updates per quarterly release, ethical hack bi-release upgrades and any necessary security mitigations, and standard support / service requests.• Lead PM for Datacenter Migration to two new datacenters to separate Production & Non-Production – this includes new infrastructure, automation (cloudbolt, puppet and deployment automation) and shared component migration for a single tenancy product with 60 Legal eXchange customers. This project completed 4 months ahead of schedule utilizing Agile Project Management Methodologies. • Lead PM for UK Datacenter Buildout for our first Legal Spend Management environments in the UK. The environments are located in primary and secondary datacenters. This project is actively in progress and is expected to complete in April 2019. Show less • Change Management Control: facilitator of the weekly change management meeting, emergency change approval requests and ensuring production updates meet audit standards• Established a standard operating procedures library, complete with approval policies and yearly review.• Manage all environment decommissions to maintain server resource integrity • Lead Project Manager Assignmentso Project Manager: Cyber Fraud Risk Management (big data)  Led the hardware infrastructure implementation which included Gigamon TAP devices and capture servers in multiple datacenters. Multiple environment buildouts with varying specialized designs Coordinate application upgrades with development team in Israel.o Project Manager: Portsmouth Network Modernization  Improving logical and physical network infrastructure Implementing new core /tertiary switches Reduce the datacenter footprint thru rack reduction.o Project Manager: Legal Spend Management  Managed Cross-Functional Projects/Initiatives Managed Application Deployments for 3 Legal Spend Products Managed AIX to Linux database migration for ~70 Legal eXchange customers Show less • Product Expert in Legal eXchange and Legal-X• Build new client environments: Custom client data, new users, workflow rules, client and firm bulletins • Create & Update Hyperion/Business Intelligence reporting schemas for clients• Manage & Configure client interfaces such as cases, invoices, payment and reporting data• Acts as a liaison between non-technical clients and technical internal teams.• Documented processes such as technical standard operating procedures, “How-To” documents and user guides• Build and process various client reports on ad hoc and recurring basis• Coordinate client environment & internal pre-production upgrades both internally and externally• Acted as interim Technical Services Manager for several months which included assigning projects, leading daily team scrum meetings, escalating product issues internally, and interviewing candidates. Show less

  • Technical Project Manager - DevOps

    Feb 2017 - Aug 2019

  • Hosting Project Coordinator / Lead Project Manager

    Apr 2015 - Feb 2017

  • Technical Services Advisor

    Jul 2012 - Mar 2015
• 

  IDEMIA

  Aug 2019 - Sept 2020

  Senior Product Owner
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  Agero, Inc.

  Sept 2020 - now

  • Director of Program Management

    Mar 2025 - now

  • Senior Manager, Program Management Office

    Sept 2021 - Mar 2025

  • Senior Program Manager

    Aug 2021 - Sept 2021

  • Sr. Project Manager (Data Science & Analytics)

    Sept 2020 - Aug 2021