
Timeline
About me
Customer Service Professional at Alvernia University
Education

Reading area community college
-Associate's degree medical administrative/executive assistant and medical secretaryGPA 3.8

Alvernia university
2017 - 2020Bachelor's degree liberal arts and sciences/liberal studies seniorActivities and Societies: GPA: 3.9Concentration in Business & Behavior HealthBachelor's degree combines business career and my passion for helping people.
Experience

Ugi utilities, inc.
Jan 1987 - Jan 1994Administrative assistant/executive secretaryStarted as a word processor where I did typing, large mailings, brochures & reports.Promoted to lead word processor where I was now also responsible for job coordination & support.Promoted to secretary for the marketing department.Promoted to secretary & administrative assistant to marketing & VP.Jobs included typing, answering phones, greeting customers, managing financials, filing, organizing and planning events.Left when I decided to stay home and raise my first child.

Chris talarico & associates
Jan 2003 - Jan 2006Temporary associateAssignments could be part-time or full-timeData Entry, Clerical, Receptionist, AssistantThis was to keep my skills up to date between pregnancies.

Pathmark stores, inc.
Jan 2003 - Jan 2004CashierThis was a part-time, 3rd shift position that offered medical insurance.Cashier and backup customer service.Company closed their stores in the area.

Cadmus journal services
Jan 2004 - Jan 2006Home typistTyped medical journals part time at home until the position was moved to India.

Wellspan health
Jan 2006 - Oct 2008Medical transcriptionist coordinatorThis was a part-time, 3rd shift position that offered medical insurance.I coded each transcription job with patient information and assigned to different transcribers.Helped to file in medical records.Left to begin working full time day shift.

Alvernia university
Nov 2008 - Mar 2020Customer service representativeFull-time day position.Originally was hired in accounting to be backup to accounts receivable , accounts payable & controller.Reorganization of office so I was moved to accounts receivable/billing/collections as customer service representative.Responsible for cash receipting, answering phones regarding billing and financial aid questions, importing, reconciliation, web managing and collections.
Licenses & Certifications

Recognizing and reporting child abuse: mandated & permissive reporting in pa
Pennsylvania child welfare resource centerMar 2019
Assessment of suicidal risk using c-ssrs
Suicide prevention resource centerFeb 2019
Counseling on access to lethal means
Suicide prevention resource centerFeb 2019
Mental health first aid usa
National council for community behavioral healthcareMay 2018
Emergency management institute
FemaApr 2019
Volunteer Experience
Cook and Server
Issued by Soup Kitchen
Associated with Tracy GoldsboroughCamp Counselor
Issued by Gretna Glen Camps
Associated with Tracy GoldsboroughDelivery Driver
Issued by Meals on Wheels America
Associated with Tracy GoldsboroughCook and Server
Issued by Opportunity House
Associated with Tracy GoldsboroughYouth Mission Trip Coordinator
Issued by Lincoln Park United Methodist
Associated with Tracy GoldsboroughYouth Group Leader, Sunday School Teacher, Finance Committee, Staff Parish
Issued by Lincoln Park United Methodist
Associated with Tracy GoldsboroughVisiting and Event Assistant
Issued by Saint Joseph Villa on Nov 2019
Associated with Tracy Goldsborough
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