Experience

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  University of northern colorado

  Sept 1996 - Sept 2021

  •Maintains, manages and plans the College’s technology initiatives - including planning, and technology acquisitions. Manages IT capital planning, software contracting, vendors, consultants, and budgets, as well as the confidentiality, security and integrity of all electronic assets. •Develop and manage the college website and digital signage.•Develop and manage the college IT business intelligence infrastructure. •Assists faculty with integrating technology into their curriculum. •Act as primary liaison and collaborator with IT operations at the University level and primary driver in cross-organizational discussions about building and improving information systems and instructional technology needs, while ensuring internal customer satisfaction. •Provides training and support for MCB software/hardware and interacts with Monfort College faculty/staff and students. Responds to/troubleshoots MCB technical problems not covered by IT service-level agreement. •Classroom instruction related to area of expertise. o BACS101: Introduction to Business Computingo BACS200: Web Design & Development for Small Businesso BACS300: Information Systemso BACS380: Network and Data Communication Systemso BACS382: TCP/IP Securityo BACS392: Systems Platforms & Network Development Show less •Responsible for communication with and support of all campus LAN technicians on processes, policies, procedures and support issues affecting students, staff and faculty. Act as a communication liaison between Information Technology Core Services and Client Services.•Install, configure, and/or test LAN/WAN hardware and software including LAN servers, enterprise webs, virus protection, workstation hardware/software, rack mountable server solutions and enterprise backup solutions.•Design and develop server based solutions and projects to increase network functionality, formulate and prioritize the need to move to specified solutions, organize cooperative efforts within the work unit to achieve goal and project deadlines, providing LAN/WAN expertise to the university, taking necessary actions to correct problems, implement networking software updates, including workstation/server virus protection software, develop and implement a software licensing and backup procedure.•Manage full-time and student staff for successful daily maintenance and repair of computers and computer related equipment campus wide. Includes managing schedules, leave time, completing performance evaluations, developing projects and procedures, conducing staff meetings and instructing staff on proper computer related procedures and techniques.•Act as liaison/representative for Information Technology on networking issues by attending meetings with vendors, customers and staff members for operational/planning purposes and developing recommendations base on specific need(s). Is the lead on departmental projects to make recommendations, often presented in the form of a written report. Show less •Responsible for communication with and support of all campus LAN technicians on processes, policies, procedures and support issues affecting students, staff and faculty. Act as a communication liaison between Information Technology Core Services and Client Services.•Install, configure, and/or test LAN/WAN hardware and software including LAN servers, enterprise webs, virus protection, workstation hardware/software, rack mountable server solutions and enterprise backup solutions.•Design and develop server based solutions and projects to increase network functionality, formulate and prioritize the need to move to specified solutions, organize cooperative efforts within the work unit to achieve goal and project deadlines, providing LAN/WAN expertise to the university, taking necessary actions to correct problems, implement networking software updates, including workstation/server virus protection software, develop and implement a software licensing and backup procedure.•Manage full-time and student staff for successful daily maintenance and repair of computers and computer related equipment campus wide. Includes managing schedules, leave time, completing performance evaluations, developing projects and procedures, conducing staff meetings and instructing staff on proper computer related procedures and techniques.•Act as liaison/representative for Information Technology on networking issues by attending meetings with vendors, customers and staff members for operational/planning purposes and developing recommendations base on specific need(s). Is the lead on departmental projects to make recommendations, often presented in the form of a written report. Show less •Instruct employees on effective problem solving techniques, university procedures and customer service etiquette•Design and Develop conceptual designs for configuration of LAN/WAN hardware and software including LAN servers, networking hubs, workstation software, tape backup units, uninterruptible power supplies, and other specialized network hardware and software with campus needs and standards in mind.•Research new technologies for customer and recommending the best product to fit the users’ needs.•Organize cooperative efforts with local administrators, provide Local Area Connections expertise throughout the university, and consult with appropriate experts when applicable Show less

  • Director of Academic Technology and Information Resources

    Oct 2006 - Sept 2021

  • Manager, Central Campus Client Services

    Feb 2006 - Oct 2006

  • Network Administrator

    Jul 1999 - Feb 2006

  • Computer Technician

    Sept 1996 - Jul 1999
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  Colorado state university college of business

  Sept 2021 - now

  Information technology client services manager