Experience

• 

  Saudia cargo

  Oct 2008 - now

  -Lead the control team to develop strategies and policies for the implementation of operations to achieve long - and short - term goals. -Supervise the development of a more detailed schedule for the various operations and make the necessary changes to it.-Report when there is a shortage of the necessary logistics required to carry out operations.-Develop succession plans to ensure key roles are filled and allocate tasks to the team according to their points of strength.-Interact with the team, and ensure their understanding of all standards and mechanisms for implementing the work, and inform them of all developments periodically.-Evaluate team performance against key performance indicators, and take corrective action as necessary.-Develop a methodology and a distinguished program to train the team and raise their operational efficiency to enhance their performance. -Research customer complaints, find out their root causes, and resolve them in a timely and professional manner.-Respond effectively to emergency breakdowns at any location and recommend solutions for delays encountered.-Maintain and archive the work team's records and documents while making backup copies of them.-Update databases with information related to assigned work orders. -Review proposed changes to the control system and provide feedback on requirements.-Familiarize yourself with relevant quality, environment, safety and occupational health policies, manuals and procedures and ensure compliance with them during work. Show less -Oversee the daily planning of activities in accordance with the predefined operations manual, procedures and regulations.-Contribute to the development and testing of the best systems solutions for the operational control environment.-Ensure 24-hour control and monitoring and response to disturbances or irregularities.-Coordinate with the maintenance department regarding scheduled and unscheduled events to ensure the workflow is carried out efficiently. -Find the root causes of issues that could compromise service and provide solutions to reduce any delays.-Participate in the activity of auditing occupational safety and security activities and reporting in case of any defect.-Build strong relationships with employees to ensure a high level of communication and maintain the flow of information that contributes to streamlining operations.-Measure daily service levels, customer experience and compliance standards and take corrective action when necessary.-Prepare high quality written reports and discuss them during meetings to enable management to make informed decisions.-Oversee the implementation of continuous improvement projects and initiatives as required and deliver them on schedule.-Get acquainted with the latest international methods and practices in controlling operations and study the extent to which they can be applied effectively. Show less -Follow the best practices to implement daily operations smoothly and efficiently to achieve the desired goals with high efficiency and effectiveness.-Schedule daily work activities while prioritizing and ensuring that deadlines are met.-Check the availability of all resources through coordination with the providers of these services and equipment to ensure thatthey are not interrupted.-Follow up on incomplete work orders on a daily basis, and review the concerned technicians to ensure a high level of quality.-Troubleshoot in the field of advanced process control.-Provide technical advice and train other personnel to control operations.-Find ways to improve and develop these systems to be more effective based on periodic performance measurements.-Ensure accurate, transparent and consistent records of operations and timely reporting.-Compliance with the laws, regulations, manuals, policies, procedures, and steps to carry out the work of the Authority. Show less

  • Operation Control Team Leader

    May 2022 - now

  • Senior Officer Controller Operations

    Feb 2018 - May 2022

  • Operations Controller

    Oct 2008 - Feb 2018