Experience

• 

  Sony india

  Jan 2004 - Jul 2006

  Technical specialist

  Evaluating training requirements and conducting product training to the in-house Demo Team and Contact Centre Team on company products. Managing 2nd level of escalated customers from the Inhouse Demo Team and Contact Centre team through online and on personal visits. Conducted a National level online training session on Hometheatres through Trainnet Software. Organised numerous product training session through netmeeting to regional inhouse demonstrators.

• 

  Bose corporation india private limited

  Jul 2006 - Aug 2012

  Senior project engineer

  Responsible for service delivery of Chennai region.Installing, commissioning and maintaining audio, video and automation projects; managed premium installation in various regions.Ensuring that services are provided rendered are as company policy and standards.Attending and resolving customer complaints promptly.Providing user training to premium customers and organising training programme for subordinates.

• 

  Godrej&boyce pvt ltd(prima division)

  Aug 2012 - Feb 2019

  Deputy manager

  Responsible for Project Management/Service delivery of Chennai region.Presales support for the new requirement from design to presentation.Installing, commissioning and maintaining audio, video and automation projects; Ensuring that services are provided rendered are as company policy and standards.Attending and resolving customer complaints promptly.Providing user training to premium customers and organising training programme for subordinates.Handle team size of 2-5 members

• 

  Clearone

  Mar 2019 - now

  1)Provide Global Customer Service and Technical Support for ClearOne Products for Europe,Middle East,Africa,India region.2)To answers technical questions, troubleshoots Pro audio, Pro Video,Videoconferencing,streaming,Cloud and telephony equipment and assists dealers, installers and users with ClearOne products over phone, email, & remote support.3)Work within a team and obtain assistance from senior techs and management as needed.4)Distinguish between hardware failure and configuration errors and arrange for repair or exchange of equipment based on the test results.5)Maintain accurate documentation of all actions required to resolve issues through the service ticket support database.6)RMA management with coordination with several team till closure of RMA عرض أقل 1)Provide Global Customer Service and Technical Support for ClearOne Products for Europe,Middle East,Africa,India region.2)To answers technical questions, troubleshoots Pro audio, Pro Video,Videoconferencing,streaming,Cloud and telephony equipment and assists dealers, installers and users with ClearOne products over phone, email, & remote support.3)Work within a team and obtain assistance from senior techs and management as needed.4)Distinguish between hardware failure and configuration errors and arrange for repair or exchange of equipment based on the test results.5)Maintain accurate documentation of all actions required to resolve issues through the service ticket support database.6)RMA management with coordination with several team till closure of RMA عرض أقل 1)Provide Technical Support for ClearOne Products for Europe,Middle East,Africa,India region.2)To answers technical questions, troubleshoots Pro audio, Videoconferencing,streaming and telephony equipment and assists dealers, installers and users with ClearOne products over phone, email, & remote support.3)Work within a team and obtain assistance from senior techs and management as needed.4)Distinguish between hardware failure and configuration errors and arrange for repair or exchange of equipment based on the test results.5)Maintain accurate documentation of all actions required to resolve issues through the service ticket support database. عرض أقل

  • Senior Application Engineer

    Dec 2022 - now

  • Application Engineer(R&D)

    Mar 2019 - Nov 2022

  • IEMEA Technical Support Representative

    Mar 2019 - Dec 2019