
Timeline
About me
L2 First Line Technical Support Engineer I-CELL at I Cell
Education

Redeemers university
2009 - 2013Bachelor of arts - ba history and international relations
Experience

Lashon links group of companies
Sept 2013 - Nov 2013Sales and marketing assistant
Rccg the new house
Feb 2015 - Mar 2016Maintenance engineer, multi media and audiovisual
Huawei
Mar 2016 - Dec 2020Result-oriented and self-motivated Technical and Communications professional with track-record meeting deliverables in-line with operational targets, while working confidently with senior staff and key team members to push timely solutions to multifaceted plans. Proven coordination of Technical infrastructure systems, including implementation of plan items and related reporting requirements focusing on customer needs with organizational requirements. Able to ensure delivery of project goals, managing project needs and critical dependencies with hands-on approach. Quick to respond to new developments effectively, including providing vital progress reports and post-project analysis. Possess excellent communication skills, engineering expertise, excellent interpersonal skills and a fine mix of sales and management skills also possess expertise leading in complex environments while mentoring and motivating individuals from diverse backgrounds, encouraging them to take positive actions and be accountable for their work.Detailed work experience can be referenced to on my attached Curriculum Vitae Show less
Senior VAS Engineer Team Lead
Mar 2016 - Dec 2020Maintenance Engineer
Mar 2016 - Mar 2016

I cell
Nov 2020 - nowTechnical support engineer at i-cell first line l2 supportI-Cell Multimedia Limited• Technical Engineer/Project Manager/L2 VAS Operations Responsibility:• SMS, USSD, WEB, and WAP integration between SP and VAP• SMS, USSD, WEB, and WAP integration between MNO and VAP• Testing and integrating Services with SP and MNO• General maintenance of SP’s service Achievements:• Successfully creation of 93 VAS (Value Added Service) on 3 different MNO (Mobile Network Operator) • Successful platform migration of subscriber base.• Successful migration of services from Huawei SDP to ComvivaMy on-the-job experience has afforded me the skills necessary to ensure all VAS platforms have adequate capacity to support deployed services and implement commercial requirements based on business needs. With over 5 years’ experience in IT and communications related field, I am adept at leading and encouraging employees to work together to do their best to meet company goals. I have active listening skills and excellent communicating skills with the ability to convey instructions in a clean, easy to understand manner. I also have the skills and ability to conduct training sessions and to provide guidance and directions for new employees when necessary to ensure they understand their duties. Experienced Planning Engineer with a demonstrated history of working in the telecommunications industry, ferociously hungry to learn, skilled in Management, Linux, SQL, and Networking. Show less
Licenses & Certifications
- View certificate

It security: defense against the digital dark arts
GoogleApr 2024 - View certificate

Google it support specialization
GoogleApr 2024 
Cyber security certificate for service work.
Huawei technologies company limitedAug 2018- View certificate

Technical support fundamentals
CourseraJul 2022 - View certificate

The bits and bytes of computer networking
CourseraNov 2022 - View certificate

Technical support fundamentals
CourseraJul 2022 - View certificate

Introduction to cybersecurity
CiscoSept 2023 - View certificate

Jira fundamentals badge
AtlassianMay 2023 - View certificate

Command line basics in linux
CourseraOct 2022 - View certificate

Scrum fundamentals certified (sfc)
Scrumstudy - accreditation body for scrum and agileNov 2022
Languages
- enEnglish
- poPortuguese
- spSpanish
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