Jean Alcantara

Experience

• 

  RADAO, Rizal Provincial Government

  Jan 2013 - Apr 2013

  Internship

  1. Communicate with employees from other departments and other individuals to answer questions, and explain information.2. Compile, copy, sort, and file records of office activities, patients and other activities.3. Answer telephone, direct calls and take messages.4. Operate office machines such as printers, and personal computers.5. Create and modify patient’s forms and answer sheets.6. Design tarpaulins and logos for cooperative groups.7. Assists in creating presentations used in team's site orientations. Show less

• 

  Teletech Customer Care Management

  Sept 2014 - Nov 2014

  Intern/Front Desk Officer

  1. Assist applicants/candidates in their application process.2. Create and modify online records of the candidates.3. Prepare work stations for candidates who will be taking online assessments.4. Communicate with employees from other departments and other individuals, answer queries, and explain information.5. Compile, copy, sort, and file records of office activities and other activities.6. Make direct calls to employees and other people.7. Assists in special projects.

• 

  Pointwest Innovations Corporation

  Mar 2015 - Apr 2022

  1. Gathering raw data from various teams, creating monthly metrics report using MS Excel and MS Powerpoint, presenting and providing analysis of data with the help of pivot table, charts and graphs.2. Creating weekly and monthly attendance report of resources as per request of managers and leads.3. Work alongside senior staff assisting them in the efficient execution of work requests.4. Handle and monitor special mini-projects on specific subject matter areas, as needed.5. Participate in complex research and activities - includes error resolution cycle6. Monitoring, creating and sending out daily work log report of the team.7. Using different tools to pull data and run QC.8. Processing special requests of leads and managers.9. Perform audit as requested; submit analysis report based on the result/data gathered.10. Assist in GuideBook creation11. Provide status report EOD12. Assist in ticket assignment, monitoring each ticket from from assisgnment to resolution/cancellation.13. Handle and monitor special mini-projects on specific subject matter areas, as needed. Show less

  • Software Engineer

    Apr 2016 - Apr 2022

  • Data Analyst

    Mar 2015 - Mar 2016
• 

  Dexcom

  Apr 2022 - now

  Senior Software QA Engineer