Edo Bezemer

Experience

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  Credit Suisse

  Dec 1999 - Nov 2003

  Oracle Database Engineer
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  Trivadis - Part of Accenture

  Dec 2003 - Mar 2010

  Project Manager, Teamleader and Senior Consultant

  Team leader IT Service Management:- Technical lead of the IT Service Management Team containing 10 specialists, allocated in 3 countries within Europe- Assuring the quality of the IT Management Systems installed at the customer sites Europe-wide- Process development to achieve, keep and control standardized SLA business procedures- Improve the monitoring quality with standards developed by the core team members- Coordinating compliance reviews and implementations of the corrective actions- Responsible for the budget and cost control- Supporting the sales staffProject Manager:- Building a new high-available datacenter- Replacement of the cantonal Private Key Infrastructure- Replacing the banking software system by the standardised banking software Avaloq Show less

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  Actelion Pharmaceuticals Ltd

  Apr 2010 - Oct 2012

  Directing and managing project development from beginning to endDefining project scope, goals and deliverables that support business goals in cooperation with all identified key stakeholdersPerforming requirement engineering and developing request for proposals (RfP) and business cases in order to evaluate different business solutionsIdentifying, assessing and monitoring project risks and develop risk strategiesPrograms/Projects:- Implementation of a managed output service - Developing and building an encryption solution to store and share clinical trial documentations, including GxP compliant validations and qualifications Show less

  • Team Leader HR Solutions & Information Systems / Project manager

    Jan 2011 - Oct 2012

  • Corporate Program Management

    Apr 2010 - Dec 2010
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  Alpiq

  Nov 2012 - May 2017

  Optimizing IT operational performance by at least 5% through monitoring the operational quality, conducting process assessments based on COBIT5, implementing end-2-end service monitoring, initiating initiatives and projects as well as by coaching teams in improving team efficiency while significantly reducing costsConducting team-oriented problem-solving workshops with lean management methodsProject management: Developing and implementing the ITIL Continuous Improvement Process within a multi-service provider environmentMeasuring and continuous improving multi-provider service quality across 2 service providers, resulting in a significant optimization of the inter-organizational collaboration and operational costs.Organizing, conducting and moderating IT summits for different companies to foster exchange of knowledge and experiences as well as expending personal networks Show less Developing and implanting the multi-service provider vision and strategyDeputing the project manager and acting as project stream lead to outsource IT operational serviceRe-organizing the geographically dispersed retain-organization in different countries, including ITIL related processes and rolesBuilding high-performance, service delivery and result-oriented teamsCoaching and supporting team members in acting in their new rolesAchieving run cost reduction by 20% within 1.5 yearManaging the SAP basis infrastructure implementation Show less • Building and inspiring geographically dispersed teams including 13 employees• Budget responsible (OPEX and CAPEX)• Deputizing the Head of Infrastructure Services comprising 4 different IT infrastructure teams (network-, server-, storage- and collaboration team) including 35 employees in total• Developing and implementing a department strategy with the objective to reduce operational costs by among others standardizing and consolidating the data center infrastructure, increasing productivity and efficiency as well as seeking individual responsibility and accountability• Achieving a reduction of the operation cost by 15% within 1 year• Acting as emergency manager to manage operational escalations outside the business hours• Leading the project to implement Microsoft’s System Center 2012 in order to automate IT services (Orchestrator) as well as to consolidate the IT monitoring infrastructure (SCOM). Show less

  • IT COO

    Nov 2015 - May 2017

  • Head of Service Integration and Management

    Nov 2014 - Oct 2015

  • Head of Data Center Services

    Nov 2012 - Oct 2014
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  Xamplo AG

  Jun 2016 - now

  Managing Partner, digital und cultural transformation services

  ⚙ Ad-Interim Manager Leading teams and departments as ad-interim managerCustomers: Alpiq, canton Zug⚙ Senior Project Manager Leading projects in the area of IT service management, Matrix42 implementation, IT governance development and implementation, business continuity management, developing and implementing operational models, process optimization, team development / organizational developmentCustomers: Alpiq, canton Zug, Philip Morris, eOperations Schweiz AG, Avaloq, Generali⚙ Transformation Management Managing cultural changes, changing behavioral profilesCustomers: canton Zug, PostFinance⚙ Service Management Developing and implementing IT services according ITILCustomers: Avaloq, Generali⚙ Process Management Process assessments and optimizationCustomers: Alpiq, canton Zug⚙ Organizational development Customers: canton Zug, Philip Morris⚙ CoachCustomers: canton Zug, Alpiq Show less

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  Fachhochschule Nordwestschweiz FHNW

  Mar 2018 - now

  Lecturer CAS Digitalisation in the World of Work - Psychological Perspectives