Karen Richardson

Experience

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  Martin V. Smith

  Aug 1983 - Feb 2009

  Interim Turnaround Regional Branch Manager

  Description: - Developed processes to improve operations and promote consistency [such as?]. - Recruited personnel and built exceptional teams for on-site positions, mentoring potential talent and coaching weaker employees to help them achieve their highest potential. - Executive liaison skilled in collaborating with senior management to accomplish complex projects. - Designed and implemented common sense marketing strategy with a focus on traffic generation vs cost per lease resulting in significant increases in residency. - Spearheaded inspections of all communities to evaluate curb appeal, life safety, and overall physical condition then recommend improvements as necessary.Created uniform protocol as it relates to the basics- people, pricing, product, promotion. - Refined revenue and expense forecasts for each community in portfolio as well as leading regular audits on all office and maintenance procedures including lease and office files, collections, and cash and expense control systems, among others. - Establish and implement annual operating budgets and capital plans. - Lead capital and operational improvement initiatives which included collaborating with senior executive team on determining project scope and resources as well as timelines for new facility acquisition or existing facility refurbishing. - Managed project turnaround for enhanced results. Show less

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  More Partners, LLC

  Feb 2009 - now

  Regional Operations Manager

  Key Accomplishments: Managed all operations, establishing effective policies and procedures that streamlined performance and ensured highest level of service as well as adherence to applicable safety regulations while being held accountable for achieving a minimum (GSI) score of 8.65 and (SALT) scores at 96% on each project. Supervised all interior and exterior design and pro-active maintenance programs with average renovation budget of $10M on each project, which included developing and implementing cost effective methods for accomplishing crucial tasks. Negotiated all vendor service and capital service contracts averaging 23% cost savings annually. Planned, developed and administered Property Operating Budges ranging from $3M to $27M, including collection and analysis of statistical data used to help guide property ADR to average increase of 42% while enforcing company policy in relation to projects. Oversaw monitoring of contractors to ensure full compliance with obligations and objectives. Successfully directed, planned, organized renovations of 7 boutique hotels, developing and creating niche market for each, driving average sales on 5 properties from average $300,000 to well over $1M.  Retained through sale of each property to train and evaluated staff activities. Managed, operate and maintain new owners branding design while driving revenue, occupancy and profitability increases by 70%.CORE COMPETENCIES Increasing Guest Satisfaction • Productivity & Profits Maximization • Interviewing & Train Show less

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  M.O.R.E Partners LLC

  Feb 2009 - now

  Regional Operations Manager

  Description: - Managed all operations, establishing effective policies and procedures that streamlined performance and ensured highest level of service as well as adherence to applicable safety regulations. - Supervised all interior and exterior maintenance programs which included developing and implementing cost effective methods for accomplishing crucial tasks. - Negotiated all vendor service and capital service contracts, keeping cost to minimum. - Developed and administered Property Operating Budget, including collection and analysis of statistical data used to help guide company policy in relation to projectsOversaw monitoring of contractors to ensure full compliance with obligations and objectives. - Key contributor to creation of effective business plans that have grown company from start to portfolio including with 5 hotels totaling 867 rooms, 15 vacation rentals, 9 residential apartment communities with 1720 units and 6 office/mixed-use complexes. - Manage daily policy implementation and operational processes to meet company goals and legal requirements. Show less