Experience

• 

  Kpmg

  Sept 2017 - Mar 2018

  It intern

  Provide Tier I support and troubleshoot issues whilst liaising with other support personnel or outside vendors as required.

• 

  Toyota tsusho south pacific holdings pty ltd

  May 2018 - Sept 2018

  Systems analyst

  Gave application support to all branches in the Pacific: Fiji, American Samoa, Samoa, Tonga, Vanuatu, PNG, Solomon Islands and Australia (Brisbane). Liaised with vendors for additional support when needed.

• 

  Kpmg

  Oct 2018 - Jul 2023

  Information technology support officer

  - Support the installation of new and rebuild existing servers and configured hardware, peripherals, storage, and service in accordance with standards and project/operational requirements.- Oversee IT interns as required- Research and recommend changes to improve IT processes, systems, and network configurations, and determine hardware or software requirements related to such changes.- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs on a need basis, and verifying completion and integrity of scheduled jobs such as backups.- Supplier Management- Apply OS and AV patches and upgrades when required.- Support the backup and restoration procedures as required.- Ensure or arrange escalation of problems to management and stakeholders as required.- Demonstrate understanding of and contribute to the development of existing local IT processes in line with current IT best practices.- Any other duties delegated by supervisor. Show less

• 

  Kpmg australia

  Jul 2023 - Sept 2023

  Technology services analyst

  Responsible for providing technical support to internal users by identifying, troubleshooting, and resolving issues related to hardware, software, network connectivity, etc. Logging, monitoring, resolving and escalating tickets that come in via ticket queues or calls.

• 

  The wonderful company

  Oct 2023 - now

  Application support officer

  Responsible for a few applications in the business whether it be support, maintenance, licensing or liaising with vendors. Also, assist with ticket triaging, assigning and resolution for a handful of companies across the US, Fiji, New Zealand and the greater Pacific Islands.