Mark Smith, PMP

Experience

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  Albertsons Companies

  Sept 1999 - Apr 2001

  Liquor Department Manager

  • Grew liquor department revenue and managed liquor department staff.• Assisted the store director with the day-to-day operations of the store• Implemented strategies to improve customer service, drive store sales, and increaseprofitability• Supported sales associates during peak periods and when scheduling conflicts arose

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  United States Marine Corps

  Apr 2001 - Apr 2006

  Loadmaster - Flight Crew

  • • Supervised cargo, passenger, hazardous materials, aerial refueling, rapid ground refueling, aerial passenger and cargo delivery, aerial flare delivery, search and rescue and communications missions.• Determined work sequences and material shipping dates, types, volumes and destinations by reviewing orders, production schedules, blueprints and shipping or receiving notices.• Prepared financial statements, business activity reports, financial position forecasts and annual budgets of $1M+.• Interpreted transportation and tariff regulations, shipping orders, safety regulations and company policies and procedures.• Awarded two Humanitarian Service Medals for relief efforts after Indian Ocean Earthquake and Tsunami and Hurricane Katrina • Awarded Letter of Appreciation from Major General Catto • Managed training department for 22 flight crew members • Managed a barracks of 450 Marines • Managed library of all compliance and procedural as required by the FCC, FAA, USMC, and US Navy Show less

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  U.S. Bank

  Jan 2006 - Mar 2007

  Personal Banker

  • Developed new business and expanded existing customer relationships • Mentored teller staff resulting in 80% of teller staff earning incentive pay • Sold personal and business deposit, loan, credit, products as well as treasury and merchant services • Specialized in Small Business Loans and Re-Finance

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  Wolfe & Associates Property Services

  Apr 2007 - Jul 2014

  Property Manager

  • Supervised Maintenance, Operations, and Cleaning staff in addition to third party vendors • Coordinated marketing of vacant units, deposit reconciliation, unit turnover staff, unit upgrades, and property wide upgrades for multiple apartment complexes • Developed and implement policies and procedures pertaining to safety, conduct, community outreach, compliance tracking, maintenance oversight, and reporting • Conducted regular trainings on web-based property management software, proprietary client management programs, budget analysis, data collection, and reporting for staff at multiple properties Show less

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  Tristan Technologies

  Aug 2011 - Aug 2011

  Field Engineer Consultant

  • Traveled to Germany for contract work• Disassembled Magnetoencephalography System for shipping to the USA • Photographed disassembly and packing process for receiving team • Packed system in accordance with international shipping requirements • Advised engineers on receiving team on how to reassemble system

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  Price Postel & Parma, LLP

  Feb 2012 - Jun 2013

  Records Management Specialist

  • Managed over 42,000 client files with no less than 10,000 active files• Developed and integrated modern, digital, file management system to replace legacy "banker box system" • Created policies and procedures to streamline workflow throughout office, manage files, and reduce waste • Supervised courier staff

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  Antioch University Santa Barbara

  Jun 2012 - Jun 2014

  Veterans Program Director

  • Designed and developed the university's first Veterans Program • Coordinated between Local, Regional, State, and Federal Veterans services organizations • Recruited veteran students to the university • Facilitated the university's participation in the Yellow Ribbon Program

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  Casa Esperanza Homeless Ctr

  Feb 2013 - May 2015

  Head of Security and Outreach

  • Acted as an Ambassador to the community, business owners, and partner agencies • Developed and implemented policies and procedures regarding safety, conduct, community outreach, reporting, and training • Collected data to create monthly reports, showing the agency was operating within Conditional Use Permit and Compliance • Trained staff and volunteers on safety, outreach, reporting, data analysis, and data collection

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  Peoples'​ Self-Help Housing

  May 2015 - May 2016

  Property Manager

  • Directed marketing, leasing, compliance, and outreach for a 42-unit apartment complex; administered $1.5M budget.• Developed and implemented safety, conduct, community outreach, budget tracking, maintenance oversight, and reporting procedures.• Shepherded property back into compliance with all mandated local, state and Federal standards.• Created housing partnerships with Department of Veterans Affairs.

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  Axis Renewable Group

  May 2016 - Apr 2017

  Team Manager - Field Engineer

  • Managed onsite team of 10 Field Engineers on variable timeframe renewable energy generation projects.• Collected and synthesized data for testing, research, analysis and reports presented to operations executives, system manufacturers and local and Federal regulatory representatives.• Revamped team that consistently performed behind schedule and had received multiple performance and behavior complaints from customers.• Devised check-in and reporting system; implemented standard operating procedures and safety programs and offered compensable time-off rewards for compliant behavior.• Transformed project completion rate to finish 19% ahead of schedule; prevented customer from cancelling project; reduced employee turnover by 50% and boosted overall client satisfaction. Show less

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  Santa Barbara Airbus

  May 2017 - Dec 2018

  Commercial Driver

  • Transported passengers to desired locations along established routes; assisted with planning multi-day trips.• Inspected vehicles; completed documentation/log entries and elevated customer service.

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  New Beginnings Counseling Center Santa Barbara

  Sept 2018 - May 2019

  Housing Navigator

  • Developed, implemented and managed agency’s first Rapid Re-Housing Program.• Promoted efficiency by training staff, volunteers and partner agency personnel on reporting software, data collection software and confidential online Homeless Management Information System (HMIS) database. • Gathered and analyzed multi-source data to create, present and explain reports for Executive Staff, Board of Directors and city, county, state and Federal representatives.• Served on Boards of Directors for several inter-agency task forces.• Agency provided over $300K of direct financial assistance for housing and medical services which was a 41% increase the prior year.• Over 45 formerly homeless clients housed or prevented from being evicted due to extensive case management and direct financial assistance, and with the assistance of the Safe Parking Program. Show less

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  Self-employed

  May 2019 - Dec 2019

  Consultant - Process and Program Management

  • Advised companies on streamlining management processes, reducing operating budgets and increasing productivity; collected and analyzed multiple source data to propose procedural enhancements.• Counseled non-profit organization on managing a housing program and enabled passing a grant audit by developing policies and procedures manual outlining goals, participant roles, data collection standards and uniform reporting.• Assisted a local sole proprietor medical device distributor with business expansion; developed a human resources policy manual; connected owner with insurance provider; coordinated with accountant and bank to set up payroll and tax management system; transferred manual business tracking to online database; and developed employee training. Show less

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  U.S. Census Bureau

  Dec 2019 - Sept 2021

  Program Manager - Post Enumeration Survey

  REGIONAL TECHNICIAN 12/2019-Present• Managed Census Learning Center and Learning Management System reporting. Analyzed online learning data andreports including knowledge management and immediate student access to progress, certificates and training plans.• Analyzed and evaluated, the effectiveness of operations in meeting established goals, measures, and objectives.• Clarified projects, troubleshot and resolved issues, monitored operations, and streamlined processes.TRAINING PROGRAM MANAGER 02/2020-Present• Oversaw training program for 2K+ employees/teams with focus on data quality and respondent interactions.• Ensured field staff proficiency by developing and implementing training for four regional operations in seven states(Alaska, Washington, Oregon, California, Idaho, Nevada and Hawaii); managed over 350 training sites with $0 budget.• Identified and fixed procedural gaps and system inefficiencies; developed processes/procedures to increase workflow.• Grew applicant tracking accuracy from 80% to 99% and applicant to qualified staff conversion from 50% to 70%+, whilereducing costs, by shrinking management staff required from 16 to 3 and per diem costs by 25%.• Created SOP, best practices documents, and training plan, to provide staff with management and workflow training.CENSUS FIELD MANAGER 05/2021-Present• Oversaw the activities of field data collection, directly supervised 35 Census Field Supervisors and office support clerks.• Developed project analyses and compiled reports concerning data quality, staffing, projections, and forecasting.• Analyzed and evaluated the effectiveness of programs and operations in meeting established goals and objectives. Show less

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  Veteran Social Services Inc.

  Jan 2021 - Jan 2022

  Chair Of The Board Of Directors
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  Tyler Technologies

  Dec 2021 - now

  Project Manager