Experience

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  Indyne, inc

  Jul 2013 - Dec 2015

  Program analyst i

  Technologies used: Microsoft Office, Microsoft Visual StudioCoding Languages: VB.Net, Classic ASP, ASP.Net, C#, Java

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  Elead crm

  Jan 2016 - Jul 2016

  Software development engineer 2

  Technologies used: GitHub, Microsoft OfficeCoding Languages: React.js

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  Bd

  Aug 2016 - Mar 2017

  Procurement process analyst

  Played key role in redesign of savings and value tracking tool for global procurement.

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  Chenega corporation

  Mar 2017 - Sept 2017

  • Promotion from Entry Level Systems Analyst (listed below)• Design and implement data collection tools, capabilities, and solutions to meet contract deliverables. • Examine and evaluate current systems.• Identify system requirements.• Liaise with users to track additional requirements and features.• Document interfaces between new and legacy systems.• Collaborate with Engineering team to analyze “as-is” clinical and business systems and participate in the design of the “to-be” based on MED-COI technology and security.• Develops site-by-site solutions for migrating to the Med-COI including network diagrams, detailed PPS documents, and risk/mitigation plans as appropriate.• Ensure deadline and budget requirements are met.• Assist Information Systems Security Manager by ensuring the appropriate operational security posture is maintained for all Information Systems in accordance with all applicable policies and regulations. • Activities including, but not limited to: customer service, process analysis, networking & relationship management Show less • Examine and document current systems, networks, devices.• Liaise with users to identify system.• Interfaces and coordinates with DHA Health Information Technology (DHA HIT) Infrastructure and Operations, business system owners, clinical system owners, biomedical engineering, hospital IT staff, and vendors to identify and document network devices including diagrams, ports, protocols, and security.• Serves customers (external and internal) by focusing on quality as it relates to the customer; understanding customer needs and expectations; expediting problem resolution; responding expeditiously to customer questions, requests, and concerns; and satisfying customer needs and expectations.• Contributes to team efforts by establishing and maintaining professional working relationships; working amicably, cooperatively, and productively with others; facilitating interaction among individuals and work groups; actively participating on team projects; keeping appropriate team/staff members informed; performing assigned tasks to accomplish project goals; assisting others as needed; and accomplishing related tasks as needed.• Contributes to diversity efforts by: respecting and valuing people from diverse backgrounds without discriminating because of race, gender, age, or other personal attributes; attends diversity awareness training programs; participates in diversity initiatives.• Activities including, but not limited to: customer service, process analysis, networking & relationship management Show less

  • Systems Analyst - Lead

    May 2017 - Sept 2017

  • Systems Analyst - Entry

    Mar 2017 - May 2017
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  Xenex disinfection services

  Sept 2017 - Jan 2018

  Lead business analyst

  Produced creative and accessible solutions for new product requirements.Worked with the development team to implement new corrections and improvements.Reduced negative impacts to existing processes and internal applications by facilitating meetings with business stakeholders and documenting business requirements for application and process updates.Developed SQL scripts to retrieve data for business analysis.Worked with cross-functional teams to identify and analyze process issues.Assist with creating documentation for software solutions, using a customer-focused approach.Established relationships with Third Party Vendors to assist in providing the best solutions for software needs.Documented, evaluated and tracked testing results to ensure system applications were free from defects.Technologies used: Microsoft Office, SQL Server, Sharepoint, AWS Show less

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  United allergy services

  Jan 2018 - Feb 2020

  Senior business systems analyst

  Facilitated and oversaw the analysis and design of technology solutions to ensure business needs are met.Managed priorities, resources, requirements, deliverables, and timelines for several projects at a time.Applied advanced knowledge of the business and technical domains of the company’s products, processes and services.Evaluated current process performance at a higher level for the purpose of identifying and prioritizing new project opportunities.Provided analytical support to the process design teams, including definition, planning, and implementation of various initiatives to achieve process design goals.Worked with and led a small development team in implementation of new system enhancements and technical improvements.Organized & led cross-functional project teams while measuring performance against process requirements.Work with 3rd Party Vendors for the implementation of custom solutions for security and business needs.Handled analysis and review of user accounts, issues and complaints in Salesforce.Streamlined mobile application processes for users and administrators.Documented, evaluated and tracked testing results to ensure system applications were free from defects.Technologies used: Salesforce, Microsoft Office, Google Analytics Show less

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  Wells fargo

  Feb 2020 - Jun 2021

  Senior business systems consultant

  Served as an analytical liason for the Technology Department, focused on Third Party Vendor Relations and Application Support.Applied advanced knowledge of the business and technical domains of the company’s products, processes and services.Served as technical SME on business and technical efforts.Evaluated current process performance to identify and prioritize new project opportunities.Organized and led cross-functional project teams while measuring performance against process requirements.Worked with Third Party Vendors for the implementation of custom solutions for security and business needs.Assisted with process improvements and documentation.Worked in close partnership with management and vendors to resolve issues with Third Party software applications.Engaged with the business to update procedures and policies.Technologies used: Microsoft Office, Miro, Rally, Sharepoint Show less

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  Toyota financial services corporation

  Jun 2021 - Dec 2021

  Senior business system analyst

  Designed solutions that fit the company’s long-term strategic objectives, while planning short-term interim solutions.Gathered and translated business requirements into technical specifications for development team.Evaluated current process performance at a higher level for the purpose of identifying and prioritizing new project opportunities.Collaborated with business leads to develop strategic roadmaps with an emphasis on expectations and clarity in the solutions being presented.Technologies used: JIRA, Confluence, Tableau, Microsoft Office, Sharepoint Show less

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  Adt

  Feb 2022 - May 2023

  Product manager

  Collaborate with Engineering and Design on all aspects of product development lifecycle.Partner with Leaders across ADT to drive digital innovation on ADT.com and ADT products.Work with Internal teams and external partners to develop, test and deploy new features, functionality, and/or tools.Use data-driven approach to prioritize projects with the support of the Director, Product Management.Collaborate with cross-functional teams to determine product requirements, as well as design, develop, and test applications to ensure that business requirements are met.Verify the technical feasibility of UI/UX designs and ensure it works across all modern browsers.Help develop strategic and tactical initiatives to maximize leads and sales.Monitor and report KPIs associated with all activities.Technologies used: JIRA, Confluence, Tableau, Figma, Miro, Microsoft Office, AWS, Google Analytics, Salesforce Show less

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  United states department of defense

  Jul 2024 - now

  Acquisition program manager