Irina Siderova

Irina siderova

bookmark on deepenrich
location of Irina SiderovaLozenets, Sofia City, Bulgaria
Phone number of Irina Siderova+91 xxxx xxxxx
Followers of Irina Siderova516 followers
  • Timeline

    Jul 2012 - Sept 2012

    Computer operator

    Varnafarma Holding Ltd.
    Mar 2013 - Mar 2017

    Coordinator Information Security

    ProCredit Bank (Bulgaria)
    Apr 2017 - Dec 2024

    Professional Service Delivery Coordinator

    DXC Technology
    Bulgaria
    Current Company
    Dec 2024 - now

    Junior Service Manager

    GTT
  • About me

    Junior Service Manager at GTT

  • Education

    • New bulgarian university

      2014 -
      Master's degree cybersecurity
    • University of economics - varna

      2008 - 2012
      Bachelor's degree business information systems
    • Gymnasium of natural sciences and mathematics "akademik nikola obreshkov

      2003 - 2008
      Secondary school mathematics and english
  • Experience

    • Varnafarma holding ltd.

      Jul 2012 - Sept 2012
      Computer operator

      Data Configuration

    • Procredit bank (bulgaria)

      Mar 2013 - Mar 2017

      - Writing and updating bank policies and procedures- Supervising and controlling the user rights- Data Protection and Information Security Risk Assessment- Updating Business Continuity Plan, Business Impact Analyses, Disaster Recovery Plan- Law Regulations Compliance- Phishing preventing- Social Engineering preventing- Assisting with budgeting- Organizing regular trainings for employees - business client services- private client services- cash services- open banking accounting

      • Coordinator Information Security

        Jun 2015 - Mar 2017
      • Expert Banking Services

        Sept 2013 - May 2015
      • Young Bankers Programme

        Mar 2013 - Aug 2013
    • Dxc technology

      Apr 2017 - Dec 2024

      - User Access Management - Document Management - owner of the end to end Service Delivery Management during the entirety of the shift- communication and reporting to the account team and to the customer- manages actions following an escalation or business issue in production environments- Is involved in Critical Incident Management and RtOP escalations.

      • Professional Service Delivery Coordinator

        Mar 2021 - Dec 2024
      • Shift Manager

        Apr 2017 - Mar 2021
    • Gtt

      Dec 2024 - now
      Junior service manager
  • Licenses & Certifications

    • Oracle cloud infrastructure 2023 ai certified foundations associate

      Oracle
      Jul 2024
      View certificate certificate
    • Microsoft certified: azure fundamentals

      Microsoft
      Mar 2023
      View certificate certificate
    • Oracle cloud infrastructure 2024 foundations associate

      Oracle
      Jul 2024
      View certificate certificate
    • Itil 4 foundation certificate in it service management

      Axelos global best practice
      Apr 2022