Experience

• 

  Varnafarma holding ltd.

  Jul 2012 - Sept 2012

  Computer operator

  Data Configuration

• 

  Procredit bank (bulgaria)

  Mar 2013 - Mar 2017

  - Writing and updating bank policies and procedures- Supervising and controlling the user rights- Data Protection and Information Security Risk Assessment- Updating Business Continuity Plan, Business Impact Analyses, Disaster Recovery Plan- Law Regulations Compliance- Phishing preventing- Social Engineering preventing- Assisting with budgeting- Organizing regular trainings for employees - business client services- private client services- cash services- open banking accounting

  • Coordinator Information Security

    Jun 2015 - Mar 2017

  • Expert Banking Services

    Sept 2013 - May 2015

  • Young Bankers Programme

    Mar 2013 - Aug 2013
• 

  Dxc technology

  Apr 2017 - Dec 2024

  - User Access Management - Document Management - owner of the end to end Service Delivery Management during the entirety of the shift- communication and reporting to the account team and to the customer- manages actions following an escalation or business issue in production environments- Is involved in Critical Incident Management and RtOP escalations.

  • Professional Service Delivery Coordinator

    Mar 2021 - Dec 2024

  • Shift Manager

    Apr 2017 - Mar 2021
• 

  Gtt

  Dec 2024 - now

  Junior service manager