Experience

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  Associação pró-vida

  May 2012 - Dec 2013

  Infrastructure intern

  • Follow-up MPLS Network infrastructure deployment for High Definition VideoConferencing Systems, in more than 40 Pro-Vida branches• Technical inspection schedule, monitoring the installation, testing and validationof data links to VOIP and QOS (Multimedia).• VPN Network Configuration (Matrix-branches), remotely, on Cisco routers andMikrotik

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  Indra

  Aug 2014 - Aug 2017

  Siebel consultant

  • Analysis, development and implementation of CRM solutions for TelefonicaVivo.• Responsible for ensuring that all solutions are developed in accordance withthe best practices of Oracle, considering Workflows, Integration Objects, DataMaps, Data Validations, Run Time events, Business Component, BusinessObject.• Technologies: Oracle Siebel CRM 8.1 (power communications), Siebel Tools 8.1,Oracle 9i database, Oracle PL / SQL Developer, Toad SQL, Mantis BT, My OracleSupport (Metalink), Atlassian JIRA. Show less

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  Ntt data

  Sept 2017 - Jul 2019

  Siebel crm consultant

  • Consultant, working on the Telefonica/VIVO corporative client project, havingas the main activities: Siebel Tools, solution architecture and requirementanalysis with the customer’s IT team.• Technologies: Siebel Tools, ECM, BI Publisher, SOAP UI, MOBA and OracleDatabase.• SCRUM methodology.

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  Vivo (telefônica brazil)

  Aug 2019 - May 2022

  Responsible for working closely with Project Managers, Technical Architects and directly with clients proposing architect technology solutions to meet client needs.Designing and configuring out of the box solutions.Following up with the development team to ensure that features are delivered as expected.Managing lifecyle project in JIRA. • Responsible for working directly with customers to understand and meet theirbusiness requirements and design solutions according to best practices.• Technically and functionally analyzing the feasibility of business requirements.• Estimating costs.• Designing functional and technical documents.• Supporting projects from end-to-end.

  • Salesforce Consultant

    Sept 2021 - May 2022

  • CRM Consultant,

    Aug 2019 - Sept 2021
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  Alvarez & marsal

  May 2022 - Dec 2023

  Acting as a Salesforce Consultant implementing Service Cloud. Main Activities:Working closely to the client to understand the business needs and requirements in order to provide the best solutions.Designing and configuring out of the box solutions.Providing support to the developers when custom solutions are necessary.Supporting the customer team in implementation and holomogation phases.

  • Salesforce Manager Specialist

    Nov 2023 - Dec 2023

  • Salesforce Consultant

    May 2022 - Nov 2023
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  Grupo primo

  Jan 2024 - now

  Arquiteto salesforce

  Works closely with internal teams and stakeholders to understand and meet the operational and strategic needs of the company.Develops and implements processes and procedures to optimize efficiency and ensure timely project delivery.Manages the needs of eight business units, delivering scalable solutions aligned with industry best practices.Responsible for leading and guiding the providing support and direction in a dynamic and multifaceted environment.