Experience

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  Nordea

  Apr 2016 - Sept 2017

  Consulting private and small corporate customers regarding different loan and investment options. Analyzing customer's financial status and suggesting suitable products and services. Working with different pan-Baltic departments regarding development of more efficient banking processes and programs for front office employees. Consulting different departments for every day work - cards administration, risk management etc. Training new employees and mentoring them in their every day work. Working with private and corporate customers regarding daily banking products. Doing the initial analysis of the customer, suggesting suitable products and services. Training new employees. Administered the branch's cash register, ordered cash in, and organized cash collection through the security company.

  • Customer relationship manager in Remote department

    Aug 2017 - Sept 2017

  • Bank Teller

    Apr 2016 - Jul 2017
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  Luminor group

  Oct 2017 - Dec 2019

  Analyzing financial background, current liabilities, and assets of private individuals regarding mortgage loan applications. Assessing customers' financial ability and prospects regarding credit products (credit cards, consumer, and mortgage loans). Putting together customer's credit memos and working with the local Household Credit Officer to draft and implement a new credit strategy for the retail department. Making retail credit decisions from the sales side for private customers. Training and mentoring new employees. Show less

  • Lending Expert in Lending Competence Center

    May 2019 - Dec 2019

  • Customer relationship manager in Remote department

    Oct 2017 - Apr 2019
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  Citadele banka estonian branch

  Dec 2019 - now

  Management and development of private lending products in Estonian branch. Digitalization and automation of existing products and processes in addition to creating new product offers. Managing all bank products in Estonian branch with focus on product development in digital channels. Consulting private customers mainly regarding different loan options. Analyzing customer's financial status and suggesting suitable products and services. Working with the restructuring department to find the best solutions regarding problematic customers and bad loans. Consulting different departments for everyday work - loan administration, legal, etc. Representing Citadele bank at Estonian Banking Association.

  • Consumer & Mortgage Lending Product Manager

    Feb 2022 - now

  • Product Manager

    Apr 2021 - Feb 2022

  • Customer Relationship Manager

    Dec 2019 - Mar 2021