Experience

• 

  Tech valley networks ltd.

  Jul 2012 - Dec 2012

  Support engineer, technical service

  Responsibilities:• Troubleshooting any LAN and WAN related problem• Physical and Over phone support for network problem• To give support on end user for Application, Hardware and Network related issues• Efficient dealing of complaints of completion and enabling satisfaction of customer• Rendering useful administrative support to other members of the customer support team

• 

  Flora limited

  Jan 2013 - Oct 2021

  Responsibilities:• Met with customers to understand their current technical environment, key business issues and future technology requirements• Worked closely with customers on the technical requirements to provide technical solutions - Identified requirements, including technical details sufficient for product definition• Developed and established strong relationships with strategic clients and industry partners• Provided product updates and technical advice to clients - Explained technical capabilities and business benefits of solutions to the customer from engineering level to senior executives• Presented the company products to clients - Showcased drivers and value that supported the business case for the total cost of ownership to the customer• Worked with the sales team to develop selling strategy within the target accounts - Created and delivered effective presentations and sales tools for the sales team• Work with regional sales managers to provide pre-sales support - Worked with the sales team to design, propose, and close new opportunities with customers Show less Responsibilities:• Plan, design, deliver solutions and proposal for Cisco related projects• Work closely with the sales team and assist in expanding client base• Determine new business opportunities and develop strategies • Conducted customer presentations and highlighted benefits of Cisco networking systems• Write technical documentation and conduct training sessions for clients• Assisted clients on specifying configuration of network systems • Shared solution updates with clients and team• Assisted in developing BOMs and mentoring of sales team • Provided technical expertise to inter department• Liaised between client and technical and OEM sales team Show less Responsibilities:• Design and implementation of corporate office LAN and WAN included Fast Ethernet Technology and Fiber Optics• Providing technical support for corporate customers• Providing design guides activities of complex LAN, WAN and mission critical Government system solution for customers• Project Management of Network Installation (LAN, WAN and Mission Critical System Solution)• Responsibility covered maintaining communication with vendors, monitoring and optimizing Inventory management, updating customer support Show less

  • Deputy Manager, Technical Solution

    Dec 2018 - Oct 2021

  • Assistant Manager, Technical Solution

    Jul 2017 - Nov 2018

  • Systems Engineer, Network Support Division

    Jan 2013 - Jun 2017
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  Redington bangladesh

  Oct 2021 - now

  Pre-sales manager (cisco)