Experience

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  Metlife

  Mar 2014 - Jan 2014

  Internship

  o Underwent training on entire month end process for MetLife Alico Annuity Plan o Familiarised with MetLife Alico Annuity Plan and Group Allocated Annuity Policy Contract and plan Ruleso Underwent training and hands-on experience on the allocation processo Gained an overview of the refunds processo Underwent training on the Imaging Software and executed real-time coding of documents o Assisted in the dispatch processes related to Refunds and Annuity Declaration letterso Gained an overview of Pensions Proposals, Product Brochures and member Bookletso Photocopying, Scanning, Filing Mas kaunti

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  Northern printing press

  May 2014 - Jan 2016

  Office administrator

  • Supervise and coordinate activities of staff• Conduct orientation programmes for new employees• Administer salaries and work out leave entitlements• Prepare annual estimates of expenditure, maintain budgetary and inventory controls and make recommendations to management

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  Emirates airlines gsa

  Jan 2016 - Jan 2024

  Reservation and ticketing agent

  • Make airlines reservations as per passengers’ requirements• Issuing ticket for passengers and other corporate agencies• Respond to customer inquiries with accurate up to date information• Deal with customer complaints in a calm and professional manner• Assign seats ,wheelchair, bassinet, special meals and other services as requested by the passenger• Make date changes and cancellations of tickets, if required.• Handling refund and cancellation of tickets• Handle skywards (Emirates frequent flyer)• Make visa messages for the passengers. Mas kaunti