Experience

• 

  Hilton

  Jan 2010 - now

  No. of Subordinates: 20 US based team members• Managing Analytical Strategy – be responsible for managing the development, design and evaluation of analytical approaches and insights for Commercial Insights, Revenue Insights, Forecast Analytics, Pricing Capabilities, Inventory Innovations and Enterprise Offers. Leverage Commercial team’s skills to integrate data technology with business objectives. Propel business forward by overseeing the reporting, measuring, analysis and dissemination of data and metrics impacting corporate performance. • Steering Team of Managers and Analysts – be responsible for all personnel management including staffing, training, hiring, firing and conducting performance evaluations. Establish staff schedules and providing leadership and guidance to ensure consistent quality of service is provided. Actively lead and develop the team, including supporting professional development, also conduct ongoing skills training around statistical programming, analytics, and BI related topics for the team as well as mentor team members on career goals within the company. • Overseeing Key Partnerships – be responsible for building and maintaining strong partnerships with Commercial Service Executives & Leadership, Commercial Performance, Revenue Management, Pricing and Inventory Partners to understand problems and objectives and gather analytical requirements. Partner with senior pricing leaders to build an advanced analytics vision and roadmap for pricing and inventory capabilities and develop key partner alignment on the roadmap to support team deliverables. • Supervising and Delivering KPI’s and Timely Delivery – be responsible for supervising Commercial Analytics team’s work to ensure timely delivery of results. Oversee issue resolution, the contingency plan building and removing analytics barriers. In addition, Steer decision making through the ongoing development of key performance indicators (KPI’s) for the team. Meno dettagli No. of Subordinates: 10 US based team members• Managing Analytical Strategy – be responsible for managing the development, design and evaluation of analytical approaches and insights for Pricing Capabilities, Inventory Innovations and Enterprise Offers. Leverage the Analytics Pricing & Inventory team’s skills to integrate data technology with business objectives. Propel business forward by overseeing the reporting, measuring, analysis and dissemination of data and metrics impacting corporate performance. • Steering Team of Managers and Analysts – be responsible for all personnel management including staffing, training, hiring, firing and conducting performance evaluations. Establish staff schedules and providing leadership and guidance to ensure consistent quality of service is provided. Actively lead and develop the team, including supporting professional development, also conduct ongoing skills training around statistical programming, analytics, and BI related topics for the team as well as mentor team members on career goals within the company. • Overseeing Key Partnerships – be responsible for building and maintaining strong partnerships with Pricing and Inventory Partners to understand problems and objectives and gather analytical requirements. Partner with senior pricing leaders to build an advanced analytics vision and roadmap for pricing and inventory capabilities and develop key partner alignment on the roadmap to support team deliverables. • Supervising and Delivering KPI’s and Timely Delivery – be responsible for supervising Pricing & Inventory team’s work to ensure timely delivery of results. Oversee issue resolution, the contingency plan building and removing analytics barriers. In addition, Steer decision making through the ongoing development of key performance indicators (KPI’s) for the team. Meno dettagli No. of Subordinates: 17 team members across Asia Pacific• Establishing Analytics team across Asia Pacific, with focus on commercial performance and optimization, including revenue management, sales, marketing, and loyalty.• Establishing required data platforms (AWS) to enable high performance and sustainability.• Driving Analytics Center of Excellence. Set priorities and align data infrastructure, people, processes andbusiness culture and work towards the same goal with high consistency in reports and analytics outputs.• Driving out self-service reporting capabilities within the organization that offered actionable insights and improved efficiency.• Preparing presentations and reports for senior executive audiences through collaboration with businesspartners and colleagues in Asia Pacific.• Collaborating with global analytics leaders and data technology teams to seek collaborative analytics & data solution to support business initiatives in Asia Pacific. Meno dettagli No. of Subordinates: 18 team members in Shanghai• Leading Analytics Function in Revenue Management Consolidated Center [RMCC] to support data/reports for 200+ hotels across entire Asia Pacific• Driving innovation on the Business Intelligence (BI) product to ensure great value proposition of RMCC on the analytics advantages [VB.net, Python and MS SQL server based].• Driving consistency of BI product across 5 sub-regions in Asia Pacific, as well as global RMCC centers.• Managing P&L for RMCC. Optimize cost structure and drive acquisition process to enroll hotels into RMCC.• Initiating talent development strategies, including campus recruitment, development program, etc. Meno dettagli No. of Subordinates: 13 team members in Shanghai• Leading Business Intelligence team and Revenue Analyst team in RMCC to support data/reports for 150+ hotels across entire Asia Pacific• Driving RMCC center wide Business Intelligence (BI) product to improve efficiency of reporting processes [VB.net, MS SQL server based].• Participating in Global RMCC BI projects with counterparts across 4 global RMCC centers.• Establishing team to support Expedia TravelAds Program (PPC Program) to support hotels maximize ROAS. Meno dettagli Reporting to: DOS- Shanghai Cluster● Be responsible to all Cluster Sales Monthly Reports (Corporate, Leisure, MICE). Liaise with Revenue Team to complete all sales related reports and forecasting. ● Creatively redesign cluster sales team reporting system. Design analytical tools by using EXCEL VBA and Pivot Table to achieve obviously efficiency enhancement.● Analyze production statistics and yield information to identify potential new business, markets, trends and highlight findings to DOS- Shanghai Cluster, DOSM.● Assists the DOS- Shanghai Cluster to set up sales target of all segments and ensure the cluster sales team are fully aware of all sales & revenue targets and are kept informed of performance results. Work out guidelines for Sales to help on approaching their target according to the analytical results.● Assists the DOS- Shanghai Cluster in forecasting all the KPIs related to rooms in terms of revenue, occupancy and ADR for all participating cluster hotels for Corporate, Leisure, MICE segment.● Ensure all revenue opportunities in GDS are exploited by developing and maintaining knowledge of the systems and commercial application of them. Monitor Hotelligence reports to dig out potential business and keep all related sales be well aware of it.● Analyze properties’ account structure and participate in account review for all sales managers with ADOS and DOS-Shanghai Cluster.● Remain fully conversant with the use and applications of all systems relating to revenue management and sales department. Coach all sales coordinators of properties to complete property reports and ensure the accuracy of the data. Meno dettagli

  • Senior Director, Commercial Analytics

    Mar 2025 - now

  • Director, Commercial Analytics

    Jan 2024 - Mar 2025

  • Director, Pricing & Inventory Analytics

    Jan 2023 - Mar 2025

  • Director, Analytics - Asia Pacific

    Jan 2020 - Jan 2023

  • Assitant Director - RMCC APAC

    Jan 2017 - Jan 2019

  • Senior Manager, Analyst Operations, RMCC APAC

    Mar 2016 - Jan 2017

  • Revenue Analysis Manager, RMCC APAC

    Jan 2014 - Mar 2016

  • Revenue Analyst - Revenue Management Consolidated Centre, Asia Pacific

    Jan 2012 - Jan 2014

  • Cluster Sales Analyst

    Jan 2011 - Jan 2012

  • Graduate In-take Program

    Jan 2010 - Jan 2011