Experience

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  Fpt software

  Jan 2015 - Oct 2015

  Quality assurance engineer

  Reporting to the Quality Assurance Director, my main responsibilities includes quality testing of deliverables for the ongoing internal project and improvements on quality assurance documentation.• Assigned as Quality Assurance Officer for an internal Human resources (HR) Utility project for the company. • Joined the project team aiming at proposing a suitable software for Performance testing such as Apache Jmeter, Gartner report while being trained on the AGILE methodology.• Project monitoring with the use of JIRA ensuring a timely and efficient project management.• Review and support to update processes and documentation related to Quality and software management of the company.• Operationally worked on logging bugs, monitoring issues and issuing monthly reporting Show less

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  Acazia software company - vietnam - it outsourcing

  Jan 2016 - Aug 2018

  Reporting to the Director, my responsibilities have been centred around the improvement of customer acquisition B2B, B2C and better understanding of our market positioning and offer communication and improvement.• Developed and supported the implementation of a marketing and communication plan to market Acazia new software products and services to existing global partners.• Manage a database of qualified leads and identify sales opportunities through social networks and networking activities for supporting sales efforts and hit rate.• Follow up sales using the company's CRM software and JIRA for project management.• Increased customer satisfaction by resolving issues.• Preparation of client proposals, contracts reviews, improvement of the sales toolkit and company brochures• Research on market trends and customer needs and expectations• Supporting marketing efforts at trade shows and conferences for capturing leads Show less Reporting to the Quality Assurance Director, my main role has been to support the need of limiting the company exposure on contracts and participating to strengthening the company quality processes and management for international projects.• Participated to the need of reducing commercial contractual risks and improving customer claims management. • Responsible for managing and monitoring projects with JIRA tool and publishing on a monthly base KPIs.• As part of the quality management, developed a risk assessment matrix ensuring the optimum quality of each products/project’s execution.• Analyzed and tested different builds to identify, trace and help resolve bugs.• Created and gained project approval on project test plans.• Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.• Interfaced with existing and potential customers for claim treatment supporting the collection of their feedback and suggestion for company improvement.• Supported the offer improvement based on customers feedback and JIRA KPIs helping in better defining client proposals, contracts definition, sales toolkit and company brochures. Show less

  • Business Analyst

    Jan 2017 - Aug 2018

  • Quality Assurance Engineer

    Jan 2016 - Jan 2017
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  International chamber of commerce

  Apr 2019 - Jul 2019

  Assistant project manager

  Reporting to the Project Manager, I have been employed to support the visibility improvement, promotion of the new International Certificate of Origin (CO) on social media and online community management.• Responsible for strengthening the organization visibility and branding.• Liaison with the project manager in expanding the International Certificate of Origin (CO) Accreditation Chain towards Chambers of Commerce.• Management of the CRM & Online community management.• Initiated Market research and data analysis in order to better target customers requirements • Created activities and engagements to enhance customer experience, knowledge and patronage.• Conduct day to day project coordination, planning and implementation of marketing campaigns.• Created training guides and in-person and online training courses to improve customer user experience in the new community platform environment.• Planned, designed, and performed manual and functional project testing and reported defects.• Resolved problems, improved operations, and provided exceptional visibility to increase the Chambers of Commerce participation and customer success• Defined a communication campaign and wrote a monthly newsletter for internal and external audiences. • Animated and promoted the Chamber’s community web platform.• Managed the reinforcement of other membership news campaigns. Show less

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  Freelance

  Oct 2019 - now

  Information technology support consultant

  • Digital Marketing and organizations campaigns.• Data and web management (#WordPress, #HTML, #CSS, #Javascript) • Onsite page location confirmation for social media page.• Developed technical and non-technical marketing presentations, public relationscampaigns, articles and newsletters.• Designed, documented and executed test scenarios to identify software bugs.• Mobile App testing/ QA #qualityAssurance• Data and web management (#WordPress, #HTML, #CSS, #Javascript) #InformationTechnology #projecManagement #TimeManagement #businessAnalyst #customerSupport #InterpersonalCommunication #BusinessDevelopment Show less

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  Esme

  Sept 2021 - Mar 2022

  I.t language instructor

  • Provide and designed intensive week programs for Engineering students with a focus on developing their English skills. • Develop and monitor group projects work to meet deadlines and milestones delivery.• Delivering high-quality domain-oriented English teaching (including soft skills and cultural component) and provided I.T support to students.• Achieved an 91% student satisfaction rating and a student comprehension improvement of 73% on the evaluation test.

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  Gaming campus

  Jan 2022 - May 2023

  I.t language instructor/ admission support

  • Developed and implemented language lesson modules to increase proficiency for Business, Engineers and Cybersecurity students.• Utilized online testing assessing students’ current proficiency, with results used to craft lesson plans and accommodate classes to student needs. • Design group projects activities to help develop teamwork, time management and presentations skills• Developed, tested and distributed language assessment exams, designed to evaluate all basic English language levels and track student progress.• Facilitated individual speaking interviews for international students in order to provide accurate admission advising and support.• Mentored over 150 students, improved basic English language competency scores by an average of 20%, and successfully secured admission for 70% of applicants. Show less

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  Intercountry

  Sept 2023 - Feb 2024

  Education professional