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Jani (Rayner) Idzerda

Jani (Rayner) Idzerda

Contact Centre Co-ordinator

Followers of Jani (Rayner) Idzerda907 followers
location of Jani (Rayner) IdzerdaQueenscliff, New South Wales, Australia

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  • Timeline

  • About me

    Digital Marketing and Sales Leader | Integrity-driven problem solver | Stakeholder management and strategy specialist | Making things happen since always

  • Education

    • AcademyEX

      2023 - 2023
      Leading beyond sustainability

    • Auckland University of Technology

      2005 - 2008
      BBUS IT, Advertising

  • Experience

    • Netsafe

      Jul 2007 - Dec 2009
      Contact Centre Co-ordinator

      Youth researchProject managementUpdating Blogs & Website via the CMSPresentationsWriting Promotional Pieces

    • Downstream Marketing

      Mar 2010 - May 2011
      Account Executive

      Managed PPC CampaignsCreated, Managed and optimised PPC, Display & Facebook campaignsTrained new team membersHeld Performance & Growth Strategy Meetings with ClientsAnalysed data sets to deliver insight into campaign performance against targets & identify opportunities to max clients ROI

    • IgnitionOne

      Sept 2011 - Jul 2013
      Account Manager

      • Ownership of key agency and direct client accounts• Main strategic and tactical point of contact for all onboarding, training and management of these accounts• Provide strategic and tactical recommendations for building and growing client's accounts, including a full understanding of cross channel optimization and search optimisation• Published blogs• Working with development teams on tagging of client sites• Working with Global teams in development, product and training, liaising with all departments to complete projects• Analysing and interpreting client business objectives• Nurturing relationships at the most senior client level• Identifying and converting new business opportunities for new and existing clients• Delivering proposals and pitches• Ensuring the highest level of client service is maintained throughout project delivery• Mentoring and training junior members of staff• Exceptional client facing skills and communication• An expert level understanding of web trends and technologies Show less

    • HotHouse

      Nov 2013 - Dec 2013
      Digital Marketing Strategist

    • Contracting at Google

      Jan 2014 - Oct 2014
      Account Manager

    • Google

      Oct 2014 - Jul 2023

      • Industry Manager - Telco, Banking & Energy

        Jul 2021 - Jul 2023

      • Key Account Manager

        May 2021 - Jul 2021

      • Senior Account Manager

        Jul 2017 - May 2021

      • Senior Account Manager

        May 2016 - Jul 2017

      • Account Manager

        Oct 2014 - May 2016

    • LinkedIn

      Jan 2025 - now
      Global Strategic Account Executive

  • Licenses & Certifications