Aline Serafim

Aline Serafim

Customer Service

Followers of Aline Serafim2000 followers
location of Aline SerafimBernardsville, New Jersey, United States

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  • Timeline

  • About me

    Administration | Accounting Analyst | HR | Recruitment and Selection | Calculations | Administrative Routines | Spreadsheet Preparation | Costume Service | Bank Reconciliation | SAP | Bills to Pay | Credit Analysis

  • Education

    • Etec Cônego José Bento

      2009 - 2011
      High School HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES

      Activities and Societies: Student Government Completion of Course Work - Development of a website with information in Portuguese related to Pre-Socratic philosophers.

    • Etep - University Center

      2014 - 2018
      Ensino Superior Administration 7,43

      Activities and Societies: Business'​ Clinic - Consulting project for small businesses in the region TCC - Quality of Life at Work: The importance of people in the organization

  • Experience

    • Cinemark

      Oct 2011 - Feb 2012
      Customer Service

      • Customer service• Sale of products• Replacement of goods• Conference boxes

    • Kumon Brasil

      Mar 2012 - Dec 2012
      Student Helper

      • Customer service• Mathematics, Portuguese and English support for children, young people and adults

    • TIVIT

      Apr 2013 - Jun 2013
      Business Agent

      • Customer service;• Sale of products by telephone;• Technical support.

    • Starbucks

      Jul 2013 - Nov 2014
      On Duty Coordinator

      • Sale of products, replacement of merchandise and stock control;• Opening, closing and supervision of the store and customer service;• Training and performance evaluation of a team of 14 employees.

    • Cebrace

      Dec 2014 - Nov 2016
      Intern in the Financial sector

      • Management of the financial portfolio of clients;• Payments and write-offs by SAP, issuance of slips and collections;• Credit analysis, inclusion and exclusion in Serasa and customer registration.

    • Automation Precision Metrologia

      Nov 2016 - Jan 2017
      Intern

      • Control of incoming and outgoing invoices;• Control of employee documents, training and periodic examination;• Bank reconciliation, payment of bills and issuance of invoices;• Management of sales, products and employees.

    • Parker Hannifin

      Jan 2017 - Nov 2018
      Intern - Human Resources

      • Management and logistics of internal and external training;• Implementation and control of DHO indicators, motivational programs, internal, managerial and corporate events;• Creation and dissemination of information for internal communication;• Recruitment, admission and integration of new employees;• Application of performance evaluation and climate research;• Request badges, invoice management and 5S+S audit.

    • BTB Intercâmbios

      Nov 2018 - Mar 2020
      Administrative Assistant

      • Carry out registration and accommodation reservations in the countries where students will exchange;• GTA, NIB and ODON Insurance Request;• US, Australian and Canadian visa application;• Issue charges by bank slip and credit card;• Administration of benefits (transportation vouchers, food vouchers and meal vouchers);• Employee support;• Submission of documentation for accounting;• Workbook updates;• Calculation of provisions.

    • Au Pair in America

      May 2020 - Apr 2022
      Au Pair

      • Prepare children's meals and snacks;• Pick up and drop children from school and daily extracurricular activities;• Help children get dressed and get ready for the day;• Entertain children with fun games;• Washing and folding children's clothes;• Helping children with their homework;• Keep the children's room clean and tidy;• Help children get ready for bed.

  • Licenses & Certifications

    • Advanced Child Care Training

      American Red Cross Training Services
      May 2020
    • Certificate of English Proficiency - Low Advanced Level

      ITEP International
      Oct 2019
      View certificate certificate
  • Honors & Awards

    • Awarded to Aline Serafim
      Early student of South America Mathematics Kumon Jul 2009
  • Volunteer Experience

    • Doadora | Donor

      Issued by Diversas on Jul 2018
      DiversasAssociated with Aline Serafim
    • Volunteer Staff

      Issued by Downtown Bernardsville on Jan 2021
      Downtown BernardsvilleAssociated with Aline Serafim
    • Voluntário | Volunteer

      Issued by Hamburgada do Bem on Mar 2019
      Hamburgada do BemAssociated with Aline Serafim
    • Doadora | Donor

      Issued by Serviço de Hematologia e Hemoterapia (SHH) on Jun 2018
      Serviço de Hematologia e Hemoterapia (SHH)Associated with Aline Serafim
    • Host Volunteer

      Issued by AIESEC on Jul 2016
      AIESECAssociated with Aline Serafim
    • Intern

      Issued by Cebrace on Dec 2015
      CebraceAssociated with Aline Serafim
    • Student

      Issued by Senai on Dec 2010
      SenaiAssociated with Aline Serafim
    • Student

      Issued by Senai on Oct 2009
      SenaiAssociated with Aline Serafim