Aline Serafim

Experience

• 

  Cinemark

  Oct 2011 - Feb 2012

  Customer Service

  • Customer service• Sale of products• Replacement of goods• Conference boxes

• 

  Kumon Brasil

  Mar 2012 - Dec 2012

  Student Helper

  • Customer service• Mathematics, Portuguese and English support for children, young people and adults

• 

  TIVIT

  Apr 2013 - Jun 2013

  Business Agent

  • Customer service;• Sale of products by telephone;• Technical support.

• 

  Starbucks

  Jul 2013 - Nov 2014

  On Duty Coordinator

  • Sale of products, replacement of merchandise and stock control;• Opening, closing and supervision of the store and customer service;• Training and performance evaluation of a team of 14 employees.

• 

  Cebrace

  Dec 2014 - Nov 2016

  Intern in the Financial sector

  • Management of the financial portfolio of clients;• Payments and write-offs by SAP, issuance of slips and collections;• Credit analysis, inclusion and exclusion in Serasa and customer registration.

• 

  Automation Precision Metrologia

  Nov 2016 - Jan 2017

  Intern

  • Control of incoming and outgoing invoices;• Control of employee documents, training and periodic examination;• Bank reconciliation, payment of bills and issuance of invoices;• Management of sales, products and employees.

• 

  Parker Hannifin

  Jan 2017 - Nov 2018

  Intern - Human Resources

  • Management and logistics of internal and external training;• Implementation and control of DHO indicators, motivational programs, internal, managerial and corporate events;• Creation and dissemination of information for internal communication;• Recruitment, admission and integration of new employees;• Application of performance evaluation and climate research;• Request badges, invoice management and 5S+S audit.

• 

  BTB Intercâmbios

  Nov 2018 - Mar 2020

  Administrative Assistant

  • Carry out registration and accommodation reservations in the countries where students will exchange;• GTA, NIB and ODON Insurance Request;• US, Australian and Canadian visa application;• Issue charges by bank slip and credit card;• Administration of benefits (transportation vouchers, food vouchers and meal vouchers);• Employee support;• Submission of documentation for accounting;• Workbook updates;• Calculation of provisions.

• 

  Au Pair in America

  May 2020 - Apr 2022

  Au Pair

  • Prepare children's meals and snacks;• Pick up and drop children from school and daily extracurricular activities;• Help children get dressed and get ready for the day;• Entertain children with fun games;• Washing and folding children's clothes;• Helping children with their homework;• Keep the children's room clean and tidy;• Help children get ready for bed.