Experience

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  Steel authority of india limited

  Jun 2012 - Mar 2013

  Engineering intern student
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  Bosch chassis india limited

  Aug 2014 - Aug 2015

  Mechanical engineering intern

  Assist with the design of mechanical components and systems using computer-aided design (CAD) software.Participate in the development and testing of prototypes to evaluate design concepts and performance.Collaborate with senior engineers to conduct engineering analyses, such as stress analysis, thermal analysis, and fluid dynamics simulations.Support the manufacturing process by creating and reviewing production drawings, bills of materials, and work instructions.Help identify and troubleshoot technical problems and implement solutions.Maintain accurate documentation of design iterations, testing procedures, and results.Participate in team meetings, contribute to discussions, and provide recommendations for improving design and development processes. Show less

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  Hinduja group limited

  Aug 2015 - Nov 2017

  Quality assurance

  • Conducted regular Live/Remote audits• Provided daily feedback to the BDEs• Responsible for creating, editing, and updating product documentation that was used by the quality assurance team• Developed and implemented performance improvement strategies and plans• Maintained regular communication with team leadership by providing updates on quality metrics, issues, and concerns• Participated in weekly meetings with the business and training department• Edited, proofread, and critiqued scripts to improve their functionality. Show less

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  Home credit bank

  Nov 2017 - Jun 2019

  Quality assurance ( risk management )

  • Conducted daily audits (both live and remote)• Provided real-time feedback to enhance productivity and streamline workflows by addressing identified issues• Established and achieved product quality objectives and ensured adherence to product specifications• Single point of contact between Quality and Business• Monitored and reported on Quality performance trends to Management, including major issues that could impact business performance• Collaborated with all stakeholders to implement improvement plans• Continuous Improvement, Root Cause Analysis (RCA), and Cause and Effect analysis to achieve process excellence Show less

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  Simplilearn

  Jul 2019 - Sept 2021

  Business operations - quality, compliance, market intelligence

  Team Management: Led a team of 18 QAs, overseeing performance and task completion.Training Database Management: Updated databases to streamline issue resolution.Project & Milestone Tracking: Defined requirements, monitored task completion, and ensured timely delivery.Stakeholder Collaboration: Participated in project calls, planning, and review meetings to align with product updates and documentation needs.Effort Estimation & QA Reviews: Estimated effort for manual completion and conducted quality assurance reviews for accuracy.Process & Documentation Excellence: Delivered high-quality documentation on time, adhering to standards.Quality Assurance Strategy: Developed comprehensive QA plans covering sampling, audits, feedback, and verification.Process Improvement: Analyzed customer escalations and transfer processes, implementing measures to minimize occurrences. Show less

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  Unacademy

  Sept 2021 - Jun 2022

  Manager - quality assurance

  Key Responsibilities & AchievementsTeam Leadership: Managing a team of 32 QAs, primarily focused on the IIT & NEET category.Performance Optimization: Monitored daily activities and mentored team members to maximize efficiency.Process Improvement: Led initiatives targeting bottom quartile executives for performance enhancement.Content Management: Analyzed, edited, and created documentation as per requirements, ensuring timely delivery.Knowledge Sharing: Conducted brainstorming sessions, product demos, and hands-on training.Training & Onboarding: Organized orientation and on-the-job training for new hires.Stakeholder Management: Maintained strong collaboration with key stakeholders to drive operational success. Show less

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  Nobroker.com

  Jun 2022 - now

  Senior manager - learning and development

  - Bottom Quartile & Call Quality Setup: Established improvement framework for Packers & Movers, Interiors - Sales/Presales, Home Services, Loan, and Legal departments. - Auditing & Monitoring: Designed and implemented call audits, calibrations, and error reduction strategies. - Process Audits & RCA Metrics: Rolled out organization-wide escalation tracking and root cause analysis (RCA) mechanisms. - Training & Development: - Created monthly training calendars for project-specific and soft skills training. - Developed and maintained training materials, manuals, and multimedia aids. - Regularly assessed training effectiveness and conducted refresher sessions to address deficiencies. - Performance Tracking & Analytics: - Designed dashboards for tracking and monitoring key metrics. - Leveraged data analysis and visual management for stakeholder decision-making. - Recruitment & Team Development: Managed hiring, training, and development for a high-performing sales team. - Call Quality & Training Leadership: - Led workshops to identify and uplift bottom quartile performers systematically. - Executed structured performance improvement plans, boosting productivity. - Stakeholder & Process Management: - Strengthened relationships with key stakeholders through data-driven insights. - Standardized processes and optimized workflows with improved rework procedures. - Upskilling & Leadership Training: Conducted internal upskilling sessions and first-time leader workshops. - Technical Writing Expertise: - Authored user guides, manuals, online help files, training documentation, and installation guides. - Worked with SMEs to create clear and concise technical content tailored to relevant audiences. Show less