Experience

• 

  Royal academy of dramatic art

  Feb 2007 - Sept 2007

  It support administrator

  I was responsible for the maintenance of the desktop, server and network. My duties included:• PC and software maintenance • network troubleshooting• License management• The migration from the old system to the new AD Domain• General IT and user support

• 

  Birkbeck, university of london

  Sept 2007 - Apr 2018

  System support

  I worked in the ITS team, we are responsible for the IT infrastructure and central communication of Birkbeck College. My job in the ITS team is first line support, second line support and network maintenance, I apply my skills to different task such as:● Managed configuration and administration of Cisco switches● Configured IT LAN elements and help with maintaining and monitoring network performances ● Involved in developing Networking standards, procedures and documentation.● Provided Tier1 technical support; assisting users facing network problems. ● Performed troubleshooting, diagnostics and provided tier/level-1 solutions to network failures.● Worked in coordination with team members to decrease key IT problems and complete assigned projects● Building PCs and deploying software using Altiris● Logging and dealing with call using Supportworks issue tracking system● Creating new accounts and permissions in Active Directory● PC and printer maintenance Show less

• 

  Qlik

  Oct 2018 - now

  Qlik is a leader in Data analytics and Business Intelligence solutions and software such as QlikView, Qlik Sense, Qlik Core etc...• As a Technical Support Engineer I handle questions and problems on various complex infrastructure and deployment related topics that Qlik clients need help with.• Troubleshooting and Debugging.• Working in collaboration with our Research and Development department to solve software Bug and Problem investigations, to deploy in future Major releases or patches.• Advising our Qlik certified partners on complex technical issues or consulting questions they might for their direct customers.• Using and maintaining our knowledge base.• Qlik software and Windows Server Events Log file Analysis.• Software deployment and installation, along with configurations to work on all types of clients internal infrastructures.• Network environments (LAN, switches, load balancers, reverse proxies, Virtual proxies …)• Administer and troubleshoot systems such as: Windows server, Linux servers, Web servers and services, Windows IIS, Data storage servers, Active directory, Exchange servers, Docker, Kubernetes...• Virtualised environments and cloud based technologies (Azure, VMware, AWS, …)• Hardware and performance troubleshooting.• PowerShell and script automation.• Database administration (PostgreSQL). Show less

  • Senior Technical Support Engineer

    Apr 2023 - now

  • Technical Support Engineer

    Oct 2018 - Apr 2023