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Chelo Cervantes

Chelo Cervantes

CUSTOMER SERVICE REPRESENTATIVE (Credit One Bank)

Followers of Chelo Cervantes24 followers
location of Chelo CervantesPasay, National Capital Region, Philippines

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  • Timeline

  • About me

    Korean Language Instructor & Operations Manager at Hello World Language Tutorial Services & Merchandise

  • Education

    • University of Makati

      -
      Digital Arts Major in Animation Design and Applied Arts

  • Experience

    • AEGIS TELEPERFORMANCE

      Nov 2013 - May 2014
      CUSTOMER SERVICE REPRESENTATIVE (Credit One Bank)

      - Completed special procedures for customers such as assisting them in activation and closure of their account, billing statement reading, balance inquiry, changing due dates, initiates dispute, and accepting payments over the phone, stopping payments and investigating identity theft.

    • BYLTAX SYSTEMS INC.

      May 2014 - Oct 2016
      Graphic Artist

      - Providing Photoshop services to the clients which will be used as promotion tools to multiple multi-media platform.

    • OPEN ACCESS BPO (Lyft Account)

      Nov 2015 - Jul 2016
      Graphic Artist

      - Used Photoshop CS6, to edit and retouch the photos of Lyft drivers for their app’s identification card. Applied knowledge of production to create high-quality images.

    • GLOBAL EPI INC.

      Dec 2016 - Aug 2017
      (ONLINE) ESL TEACHER FOR THE KOREANS

      - Address all aspects of communication through appropriate instruction that develops each Korean student’s ability to read, write, speak, and listen in English

    • JUMPHIGH ACADEMY

      Jun 2019 - now
      (OFFLINE) ESL TEACHER FOR THE KOREANS

      - Develop and deliver lesson plans that utilize a broad range of appropriate teaching techniques and strategies.- Assess, track, and provide relevant and timely feedback on achievement (performance and growth).

    • Dr. Panda Language Academy

      May 2020 - Jul 2021
      Korean Language Instructor

      - Teaching Basic Korean Language to various students, from kids to adults and to various nationalities such as Filipino, Chinese, and Korean.

    • Hello World Language Tutorial Services and Merchandise

      Sept 2020 - now
      Operations Manager

  • Licenses & Certifications

    • Teaching English as a Foreign Language (TEFL)

      TEFL PROFESSIONAL DEVELOPMENT INSTITUTE
      Dec 2021