Syarifuddin F.

Experience

• 

  PT Kereta Api Indonesia (Persero)

  Dec 2015 - Mar 2016

  IT Support Technician

  • IT Operations Support: Performed scheduled maintenance/troubleshooting (System Administration basics) and provided technical assistance (ITSM principles) for hardware, software, and network issues. Managed IT assets.• Network Management: Managed and optimized the local computer network (Network Administration fundamentals) for seamless connectivity.• Server Project Collaboration: Collaborated in a team (Project Management exposure) to design/implement a local server (Windows Server) streamlining pre-test processes.• Infrastructure Setup: Installed and configured IT infrastructure (computers, printers, servers) supporting operational needs (Data Center environment exposure). Show less

• 

  Dafam Hotels

  Nov 2020 - Feb 2021

  Information Technology Support Engineer

  • Network & Systems Support: Monitored network infrastructure (Network Administration basics) and managed IT assets (System Administration fundamentals), performing repairs/replacements. Provided L1 technical support (IT Service Management (ITSM) principles).• Web Application Development: Collaborated in a team to design/implement a hotel food ordering system (PHP, JS, SQL backend), applying basic SDLC principles and integrating QR technology.• Documentation: Developed Technical Documentation and operational procedures Show less

• 

  TELKOMEDIKA

  Feb 2024 - Aug 2025

  Right-hand to Senior Advisor, driving digital transformation, business development, and B2B market sustainability initiatives.1. Digital Transformation & IT Project Management• Led cross-functional team (Agile/Jira) implementing 4 enterprise apps by Q1 2025, streamlining workflows & aligning with IT Strategy.• Managed ~30 systems (ITSM), planned integrations, authored BRD/FRD (Requirements Gathering) per SDLC.• Scoped user flows/wireframes (UX principles), coordinating dev handoffs within SDLC.• Facilitated kick-offs/reviews (Scrum); monitored uptime/incidents (Incident Mgt), integrated feedback into Project Planning.2. Business Development Support• Conducted market research & built financial models supporting Business Case Development for 5 growth initiatives.• Compiled pipeline data & presented business cases to leadership (Stakeholder Management).3. Sustainability in B2B Markets• Profiled 20+ corporate prospects, estimating revenue potential for sustainable B2B offerings.• Validated C-suite contacts, executed outreach, maintained funnel, supported client meetings.4. Administration & Governance• Prepared executive decks (DX, BizDev, B2B) aligned with IT Strategic Planning.• Drafted budget justifications (Project Budgeting), processed reimbursements, handled board logistics (COBIT awareness), managed calendars/correspondence. Show less Supervised daily IT operations and service delivery for 14 healthcare business units across Jakarta.• Provided L1/L2 technical support under ITSM and Incident Management across 14 Jakarta units, ensuring SLA compliance and rapid issue resolution recognized as the go-to expert for critical incidents• Engineered and deployed a queue management system following SDLC and project management principles, from coding to staff training, reducing patient wait times by 20 percent• Managed network administration and infrastructure setup for 10+ large-scale corporate events serving 1K to 3K users, ensuring zero downtime and seamless connectivity• Conducted vulnerability assessments and remediation in network security and cybersecurity, strengthening data integrity and compliance with IT risk management principles• Authored technical SOPs and led staff training programs to enhance operational readiness and knowledge retention• Designed and implemented backup and recovery strategies under system administration, coordinating with vendors to ensure continuous operations across Jakarta units Show less

  • Strategic Initiatives Coordinator

    Dec 2024 - Aug 2025

  • IT Support Coordinator - Jakarta Region

    Feb 2024 - Dec 2024