Experience

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  Pt kereta api indonesia (persero)

  Jan 2016 - Dec 2016

  It support technician

  1. Performed scheduled maintenance and troubleshooting for hardware and software, ensuring minimal downtime for users.2. Provided technical assistance to employees to resolve hardware, software, and network issues, enhancing user satisfaction.3. Managed and optimized the local computer network to ensure seamless connectivity and performance.4. Collaborated in a team of four to design and implement a local server, streamlining pre-test processes for PT KAI DAOP 5 employees.5. Installed and configured IT infrastructure, including computers, printers, servers, and specialized applications, to support operational needs.6. Conducted asset management by maintaining, repairing, and replacing hardware as needed, ensuring efficient resource utilization. Show less

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  Dafam hotels

  Nov 2020 - Feb 2021

  Information technology support engineer

  1. Monitored and maintained network infrastructure to ensure uninterrupted operations, minimizing downtime.2. Managed IT assets by conducting repairs or replacements, ensuring optimal functionality and cost efficiency.3. Collaborated with a team of two to design and implement a hotel food purchasing system using PHP, HTML, CSS, and JavaScript, integrating QR barcode technology for streamlined operations.4. Provided technical support to users, resolving hardware, software, and network issues promptly, enhancing user satisfaction.5. Developed and maintained comprehensive technical documentation and operational procedures to support administrative and technical tasks effectively. Show less

• 

  Telkomedika

  Feb 2024 - now

  1. Led 5+ digital transformation initiatives, optimizing system integration to align with B2B growth and corporate expansion.2. Launched 4+ priority applications (Q1 2025), automating workflows by 40% and enhancing cross-functional collaboration.3. Secured strategic partnerships with 20+ corporate clients (mining, energy, private), driving business growth based on data analysis and market segmentation.4. Developed strategic roadmaps & market insights, empowering Business Development & Corporate Planning with data-driven decision-making.5. Led customer profiling & segmentation, equipping Sales & Marketing with insights to drive B2B expansion.6. Orchestrated executive presentations & reports, supporting C-suite leadership in business strategy and market positioning.7. Streamlined corporate documentation & governance, ensuring 100% compliance with regulations and policies.8. Facilitated cross-functional collaboration, aligning Marketing, Sales, Business Development, and Corporate Planning.9. Maintained 99% uptime for mission-critical systems, resolving 150+ technical issues annually.10. Optimized digital tools & infrastructure, enhancing efficiency in Sales, Marketing, and Business Development.11. Provided direct executive support, managing strategic planning, corporate communications, and stakeholder engagement.12. Developed financial frameworks for digital projects, ensuring investment alignment with corporate objectives. Show less 1. Reduced system downtime by 30% through proactive maintenance, ensuring seamless IT operations across 14 business units from Bogor to Tangerang.2. Improved service efficiency by 20% by designing and implementing a queue management system, enhancing patient experience.3. Managed IT infrastructure for large-scale events (1,000–3,000 users), including network setup and device provisioning.4. Provided technical support for hardware, software, and network systems, including installation, configuration, and ongoing maintenance.5. Resolved technical support tickets efficiently, both on-site and remotely, minimizing disruptions to daily operations.6. Monitored and secured network systems, addressing vulnerabilities and ensuring compliance with data security standards.7. Managed hardware and software assets, ensuring timely updates and minimizing security risks.8. Collaborated with cross-functional teams, vendors, and stakeholders to implement effective IT solutions and ensure smooth operational continuity.9. Conducted staff training sessions, enhancing employee skills in using IT systems effectively.10. Administered data backups and recovery plans, reducing risk of data loss and enhancing system reliability. Show less

  • Corporate Office and Digital Admin Support

    Dec 2024 - now

  • IT Support Coordinator - Jakarta Region

    Feb 2024 - Dec 2024