Experience

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  Teleca

  Jan 2001 - May 2002

  Network engineer

  In charge of: managing and resolving incidents/problems related to Customers' data network infrastructure; installation and configuration of network devices (mainly Cisco Systems Routers, Switches, Firewalls)

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  Test spa

  May 2002 - Mar 2003

  Senior network engineer

  Managed and resolved incidents/problems related to Customers' data network infrastructureInstalled and configured network devices (mainly Cisco Systems Routers, Switches, Firewalls)Provided Sales accounts with technical support to identify the solutions for the Customers.

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  Nextiraone

  Mar 2003 - Sept 2008

  •Program Management for business development of corrective, preventive and proactive maintenance services for telecommunications infrastructure •Re-design and harmonization of the maintenance and managed services Portfolio for voice and data networks in collaboration with a European group made up to conceive added value services to be provided through a Network Operating Center•Training to sales structures and Pre-Sales Engineers regarding the service Portofolio•Monitored business development of maintenance/managed services and related sales pipeline split among new business and existing contracts•Cross-functional collaboration with the Management team (sales, marketing, customer operations) Show less

  • Business Development Leader

    Jan 2008 - Sept 2008

  • Service Program Manager

    Feb 2006 - Dec 2007

  • Pre-Sales/Business Consultant

    Jan 2004 - Feb 2006

  • Pre Sales Engineer

    Mar 2003 - Dec 2003
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  Emerson network power

  Sept 2008 - Apr 2014

  •Accountable for the governance of IT Operations Services related to IT infrastructure for EMEA (voice and data network, servers, printing device systems, video conference systems, endpoint devices)•Managed 25 resources distributed in nearly 10 countries; around 3500 users•Annual budget management (800-900 KEUR)•External partners’ service contracts negotiation and management •Monitored SLA and OLA regarding the services provided by external partners and by IT centralized corporate organizations •Established/refined processes, procedures for users’ support•Managed operating costs optimization and reduction consolidating printing devices and re-negotiating the related service contracts Show less •Accountable for IT infrastructure operations and projects delivery for EMEA (voice and data network, servers, printing device systems, video conference systems, endpoint devices)•Project Management for maintenance and improvement of infrastructure•Managed 15 resources distributed in nearly 7 countries; around 2000 users•Annual budget management: 600-700 KEURKey Projects: managed server consolidation through virtualization in VMWare environment; backup system centralization on main Data Center; optimization and standardization of VoIP and Data network configuration; coordinated migration of around 2000 mailboxes to a centralized Windows mail server system; coordinated deployment of a 12 video conference systems network in major European locations Show less

  • EMEA IT Service Delivery Manager

    May 2012 - Apr 2014

  • EMEA IT Operations and Project Manager

    Sept 2008 - May 2012
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  Vertiv

  Apr 2014 - Feb 2018

  It application manager emea

  •Accountable for managing the portfolio of IT Applications for the EMEA region and for delivering the appropriate level of support to the users•Working directly with the Business as main point of contact for collecting their needs and translate them into technical specifications •Collaborating inside the enlarged IT organization (infrastructure, developers) and/or external partners managing to develop and support application solutions•Accountable for managing the licenses for IT Applications and Software compliance•Managing the annual budget: 200-300 KEURKey Projects: Managed Oracle EBS customization to support e-invoicing to Italian Public Administration customers; managed optimization development of the application for International Trade Compliance; coordinated major release migration of the application for managing account payables approval process in 15 Business Units around Europe Show less

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  Forcemanager

  Nov 2018 - Apr 2021

  Customer success manager

  •Establish and oversee the best practices for CRM software adoption in accordance with the Customers sales processes (mainly medium/large companies – insurance and manufacturing industries)•Success factors and goals definition (accordingly with Customers’ needs) arising from the application usage •Customer farming and development of up-selling and cross-selling opportunities•Project Management and workgroup coordination to implement/configure CRM solution•Key achievements: managed platform activation project for an important customer (insurance industry); high Customers satisfaction, achieved 9 on 10 using Net Promoter Score Show less

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  Lantech longwave

  May 2021 - now

  Service account manager

  •Building up and management of Service Manager team Establish and oversee the best practices (ITIL inspired) for Customer Service Management•Customer farming and business development: managing 7 Customers (large account) – contracts annual revenue > 2M EUR Identifying success factors and goals definition (accordingly with Customers’ needs) arising from the managed services delivery (network, network security, cyber securty)•Managing of Contract Center team (in charge of operating recurrent services contracts)Key results: design and setup of IT managed services for relevant customers (manufacturing and insurance). Merged customer IT support processes creating custom services. Service outcomes measurement through specific KPIs Show less