Experience

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  Doyle sailmakers

  Jan 1997 - Jan 1999

  Assistant operations manager
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  Fine dining

  Jan 2000 - Jan 2010

  Server
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  Skyliner fine wines

  Jan 2008 - Jan 2014

  Assistant
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  Essia health

  Jan 2013 - Jan 2014

  Support specialist, emr tutor

  ● Provided individual and group training and development to Clinicians throughout an organization wide EMR upgrade and implementation project. A valued support in feedback for project initiatives. ● Facilitated an inclusive learning environment that met individual learners needs and streamlined the EMR transition in a client facing role with clinicians and hospital staff.

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  Ciox health

  Jan 2014 - Jan 2016

  Health information management coordinator

  ● Managed daily operations, implementation, and development of unique and evolving Medical Coder Development Program. A leader that operated remotely to align large evolving teams, providing program management and administration, with approval for $2.5M annual payroll. ● Extensive data tracking, analysis, and report development. Managed client services with contracts for a proprietary technology platform and LMS. Innovated solutions to resolve problems and achieve ambitious goals. ● Instrumental in expanding the department by 80% with guidance and support for 100+ program graduates, facilitating transition to permanent medical coder employees. ● Targeted and recruited top talent, spearheading large scale communications, recruitment strategies, application processes and talent selection to build a strong and groundbreaking team. Show less

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  Boston public health commission

  Jan 2016 - Jan 2017

  Operations coordinator, administration & finance

  ● Delivered essential functions in daily departmental operations, fiscal processes, purchase orders, contracts, and accounts. Built and maintained vendor relationships. Coordinated operational procedures in addition to the planning of events and transitions for organization wide properties and locations. ● Communications contact across all levels and departments in an organization of 1000+ employees and an annual budget of $162M. Connecting with a diverse community of colleagues and all those we helped serve. Show less

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  Virtual, inc.

  Feb 2017 - Oct 2022

  ● A primary contact in tech-focused association management for service delivery, account management, communications, corporate contracts, and administration, serving global technology stakeholders and engagement. ● Operated on-site and remotely in the orchestration of client services, working across enterprise to ensure strategic goals and objectives were established, clearly communicated, and achieved. ● Program management and complex implementation projects to solve internal and external needs for successful results. Show less ● Enacted processes for new training programs with improvement and efficiency initiatives, aiding growth in operations during department expansion from five to fifteen programs. ● Coordinated international training and certification, with a demonstrated ability to improvise, improve procedures, and meet demanding deadlines. Traveled globally to implement and oversee on-site events.● Resolved a myriad of issues, including technical platform improvement, website updates, invoicing, and accounts.- Payment Card Industry Professional (PCIP)- American Society of Association Executives (ASAE) Show less

  • Program Manager, Client Services

    Nov 2021 - Oct 2022

  • Program Specialist, Training & Certification

    Sept 2018 - Oct 2021

  • Program Coordinator, Training & Certification

    Feb 2017 - Aug 2018
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  Metolius hemp company

  Aug 2024 - now

  Operations / production