Experience

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  Blockbuster

  Apr 2000 - May 2001

  Customer service agent

  • Managed register and provided customer service.• Responsible for various duties such as cleaning store, stocking shelves, organizing movie genres and restructuring store with DVD’s.• Reviewed movies to have knowledge of content to help customers in their selection.• Assisted managers with opening and closing the store and taking a monthly inventory.

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  Starbucks

  Jan 2002 - May 2002

  Barista

  • Responsible for cleaning store, managing register, and making drinks.• Assisted in opening and closing the store

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  King lincoln, mercury, & suzuki

  Aug 2002 - Jan 2003

  Detail technician

  • Responsible for arranging the car lot to meet the needs of demand as instructed by the sales team. Ensured lot vehicles were clean and presentable.• Assisted mechanics in various car maintenance tasks such as rotating tires, changing oil filters, brake pads, and fan belts.• Collaborated with sales team on tasks such as acquiring information on lot vehicles, filling cars with gas and presenting cars to potential buying customers.

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  Subway

  Jan 2003 - Mar 2003

  Assistant store manager

  • Implemented basic store management skills such as tracking and ordering inventory, creating weekly schedule, opening and closing store and assigning employees’ duties.• Responsible for monitoring cash registers and depositing cash drops; ensured amounts in employees’ cash register matched the amounts on the register’s receipts. Communicated with the owner about any discrepancies. • Trained new hires on corporate procedures and guidelines that aligned with Environmental Health Services mandates. Show less

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  S.a.f.e

  Mar 2003 - Jul 2007

  Paraprofessional staff intern

  • Planned and facilitated group activities that targeted specific issues amongst individuals within the client group to provide tools and knowledge of recovery. Utilized group therapy to help clients address and overcome emotional issues.• Developed behavior modification techniques with counselors and peers to address emotional needs and issues of troubled adolescents.• Improved awareness of emotional issues and communication skills through interactive whole group, small group, and independent activities. Additionally, self analysis and leadership workshops supplemented regularly scheduled assignments to build autonomy and encourage recovery among clients.• Communicated academic and social achievements with clients, parents, and administration. Collaborated with clients to develop ongoing recovery goals.• Responsible for documentation of legal documents to maintain communication with staff and ensure program guidelines were followed. • Appointed as President of the Community Education Outreach program. Lead teams of staff, parents, and clients to collaborate on various ways to bring awareness about drug abuse and recovery. Teams successfully assembled public and non-public events in schools, detention centers, radio, TV, and conventions.• Promoted to Assistant Program Counselor. Managed interns in implementing program policies, procedures, and instruction in all treatment subject areas. Additionally, implemented training and supplied support tools for assistants so as to create a successful counseling environment. • Awarded employee of the quarter 2005. Show less

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  Creative countertops

  May 2005 - Aug 2005

  Installer

  • Collaborated with lead installer and obtained knowledge of foreman’s techniques to expedite the installations professionally.• Planned workload by effectively organizing product and tools to minimize time spent onsite.• Responsible for loading truck with supplies and tools needed for onsite construction.• Responsible for driving long distance to construction sites.• Promoted to Lead Installer within a month of employment for consistent, exceptional performance. Trained new hires for install positions. Show less

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  Fedex

  Dec 2005 - Dec 2014

  Courier

  • Manage and deliver time sensitive products to maintain quality services for customers. Use best practices and appropriate time management techniques.• Responsible for managing route, loading truck, and ensuring truck meets DOT safety regulations for operation on road.• Collaborate with management and other coworkers to balance workload and achieve customer service goals that directly impact the bottom line.• Increase revenue with account holders and non-account holders by obtaining information about their shipping habits.• Responsible for auditing and ensuring couriers’ vehicles are sufficiently stocked with necessary supplies to provide quality customer service.• Lead safety meetings to promote best practices among the work group.• Completed ASPIRE management training course.• Awarded safe driving for six consecutive years.• Awarded Bravo Zulu for excellent customer service and dedication to the job. Show less

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  Xpressfix

  Dec 2013 - Feb 2019

  Store manager

  • Manage a repair site for personal devices and computers. Responsible for store profits through sales of repairs, accessories, and loyalty cards. • Provide excellent customer service by carefully identifying technical issues with personal mobile devices and implementing cost-effective solutions. Collaborate with other XpressFix repair locations in order to provide quality service and support of customers.• Created, implemented, and continue to maintain a streamlined work process that guarantees maximum productivity and efficiency of staff.• Take routine inventory of products to minimize product shortages.• Regularly train staff on technical knowledge and skills. • Plan marketing events and use diverse advertising tactics that include social media and community boards to promote services and products. Show less

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  T-mobile

  Jul 2015 - Oct 2021

  • Responding in real time to leads coming through T-Mobile for Business website and other marketing campaigns• Managing and cleansing data in the Salesforce CRM system as leads are entered• Emailing and calling prospects to understand and build their interest in TFB solutions• Carefully following the follow-up sequence, lead management process in Salesforce, and the qualification process to qualify leads and prevent fraud• Researching leads, following up with them and assigning them to the appropriate sales person• Providing feedback to Marketing team on lead quality, processes and performance• Also responsible for other Duties/Projects as assigned by business management as needed Show less • Infuse every Sales Rep with a serious passion for our products and our mission• Ensure that our customers get everything they need to make their experience unforgettable, and that means helping our team go above and beyond for their customers, solving the whole problem every time• No one enjoys waiting, and you make sure that customer wait times are as low as they can be• Stay current on all our products, services, and promotions, and help our team do likewise• Help with sourcing talent and developing our store team through ongoing mentoring and recognition• Keeping customers happy means that I handle discounts and credits when appropriate• Support team initiatives and create an inclusive environment• Support in making sure the store always looks its best Show less • Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.• Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store.• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from outstanding accessories to new IoT devices.• Lead your customers through their purchasing experience with thoughtful questions, insightful answers and sharing your expertise.• Approaching service and sales needs with perseverance, integrity and compassion.• Provide flawless service with confidence and a smile, and go to work assessing their needs and concerns as you build a genuine relationship with them.• Offer solutions that pave the way for a potential T-Mobile sale and solve the customers issues or needs.• Support your team, keep the store looking its best, and make sure your knowledge is up to date on the latest tech offerings.• Support team initiatives and create an inclusive environment• Responsible for other Duties/Projects as assigned by business management as needed. Show less

  • SMB Sales Development

    Jun 2021 - Oct 2021

  • Retail Associate Manager

    Feb 2019 - Oct 2021

  • Mobile Expert

    Jul 2015 - Feb 2019
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  Rains innovation

  Jan 2021 - Dec 2022

  Owner

  • Develop business plans with the assigned accounts• Design and develop strategic development strategies and plans • Provide assistance with implementing suggested plans and strategies • Oversee and examine new strategy progress and development• Educate, lead and supervise members of the business development team to ensure the project's achievement • Investigate existing products and services and compare them with competitors• Suggest measures for improving customer satisfaction and loyalty• Communicate with clients to understand their goals and ambitions• Assist team to discover and overcome their personal barriers and set goals• Assess the strengths of individuals and teach them to use them effectively• Guide staff in learning to complete job tasks• Help in the development of motivation and skills• Assist people with disabilities in developing social and life skills• Monitor and evaluate progress of clients Show less

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  Rains llc

  Sept 2022 - now

  Insurance adjuster

  Detail-oriented insurance professional with [X] years of experience in assessing and evaluating insurance claims. Adept at accurately appraising damages, negotiating settlements, and providing exceptional customer service. Proven track record of efficiently handling a variety of claims while maintaining compliance with industry regulations and company policies. Seeking to leverage expertise in insurance adjusting and appraisal to contribute to a dynamic organization's success.Insurance Adjuster and Appraiser- Assess and investigate insurance claims to determine coverage and liability.- Conduct thorough inspections and evaluations of property damages, including but not limited to automobiles, homes, and commercial properties.- Utilize industry-standard software and tools to estimate repair costs and replacement values.- Negotiate settlements with claimants, policyholders, and third-party representatives to reach fair and equitable agreements.- Communicate effectively with all parties involved, including clients, legal representatives, and internal teams, to provide updates and resolve issues promptly.- Ensure compliance with regulatory requirements and company guidelines throughout the claims process.- Provide exceptional customer service by addressing inquiries, concerns, and complaints in a professional and empathetic manner.- Collaborate with other departments, such as underwriting and legal, to mitigate risks and enhance overall operational efficiency.- Stay updated on industry trends, developments, and best practices to continuously improve performance and deliver optimal results. Show less

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  The hvnz

  Feb 2024 - now

  Band manager

  As a Band Manager, I oversee the strategic direction and day-to-day operations of the musical group "The HVNZ." My role is multifaceted, encompassing a wide range of duties and responsibilities to ensure the band's success and growth in the competitive music industry.Duties and Responsibilities:- Strategic Planning: Develop and execute long-term strategies to advance the band's career objectives, including album releases, tour planning, and promotional activities.- Relationship Management: Cultivate and maintain relationships with industry professionals, including record labels, talent agencies, promoters, and media outlets. Network effectively to secure opportunities for exposure, collaboration, and growth.- Logistics and Administration: Handle administrative tasks such as travel arrangements, equipment logistics, and contract management. Ensure smooth operations and compliance with legal and logistical requirements.- Fan Engagement: Interact with fans through social media, email newsletters, and live events to build a loyal and engaged fan base. Foster meaningful connections with supporters to enhance the band's reputation and community presence.- Problem Solving: Address challenges and obstacles that arise in the course of the band's career, such as scheduling conflicts, creative differences, and logistical issues. Develop creative solutions and adapt strategies to overcome obstacles and achieve objectives.- Continuous Learning: Stay informed about industry trends, emerging technologies, and best practices in artist management and music promotion. Continuously seek opportunities for professional development and skill enhancement to stay ahead in a dynamic and competitive industry. Show less