Experience

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  Swiss solutions

  Sept 2008 - Jul 2009

  Project coordinator

  Taking orders from customers.Finding the best solutions for every project and the person compliant to resolve it (having in mind the cost to quality measurement).Customer care.Sales.Human Resources Research.

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  Procter & gamble

  Jun 2010 - Jun 2011

  Buyer / sap mm planning

  Material acquisitions versus inventory management & compliance.Material acquisitions compliant to production fluctuations.Material supply chain management.Supplier scheduling performance; supplier care.SAP:New material codes creation/ old material codes discontinuation.Forecast & inventory

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  Cargo-partner

  Jul 2011 - Mar 2012

  Seafreight specialist

  Seafreight import operationsSeafreight export operationsCustomer CareQuotations & Sales

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  Bakker logistiek groep bv

  Jun 2012 - Mar 2014

  Roadfreight planning & dispatch
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  Draexlmaier systemtechnik gmbh, draexlmaier group

  Mar 2014 - Jan 2017

  Sap trainer/key-user biss module & packaging auditor

  - Training & teaching SAP BISS & MM Modules within the worldwide Draexlamier Group- Plant visits for packaging logistics pre-audit- SAP BISS key user & system support- Packaging planning support for DPR Timisoara- Creation of master data for returnable packaging materials (rpm) in SAP- Performance of yearly internal audit for every plant location packaging department- Archiving and inserting all packaging data sheets in HOST- Creation of returnable packaging IDs in HOST- Loss analysis of rpm for every trimester & plant location- Weekly analysis of stocks for rpm- Monthly consumption forecast analysis for rpm- Monthly rpm accounts balance for specific plants & suppliers Show less

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  Atos it solutions and services a/s

  Jan 2017 - now

  The configuration manager applies the CMS / CMDB update. This may be the creation or update of a configuration structure and/or configuration records. They have a very good knowledge of the services provided and how they translate into the system architecture based on an agreed general service management model. The CF Manager reviews Statements of Work annexed to the account contract for new or renewable contracts and edits customized features into the CMDB.Works in close relation to the project managers for any project that potentially adds/changes the current set of offered services and implicitly, the existing architecture and operational inventory in the CMDB.Manages all incoming configuration change requests on a daily basis, as part of BAU.Tool: Service - Now - Configuration Management Data BaseExpertise: Creation - Editing - Deletion of Configuration ItemsScope: Data Quality (Inventory & Ticketing Process) Show less The Tower Service Manager will handle all incidents by communicating with it's clients on a daily basis regarding Server Management (ordering and/or decommissioning, maintenance, server incidents, outages etc).Specific job title: Tower Service Manager on SAP servers, Industry area. Responsibilities: Operations Management, Service Performance & Service Improvement- Single interface for the Delivery Managers, the Client, the Tower- Understanding of clients, contracts, business contexts and priorities accounts- Coordination of all resources of information in order to resolve client’s incidents- Evaluation and management of service requests- Coordinating people and tasks, setting deadlines, monitoring progress and taking corrective measures when necessary (crisis management)- Ensuring that the critical operating tasks are successfully managed- Responsible for the Account operations, capacity planning & business backlog- Driving completion of service acceptance, technical assurance and handover processes- Being the SPOC in case of escalations and/or major incidents- Acting as the next level of escalation for technical teams for all service management processes- Identifying and managing all required resources for change planning and execution including testing, approval and back-out plans- Negotiating with Team Managers (availability of resources, delivery deadlines, processes etc)- Ensures reporting on the respective service (SLA, availability, capacity, non-defect rate), in order to show service performance- Performing an on-going and pro-active problem management. Show less

  • Configuration Manager Service-NOW

    Jan 2021 - now

  • Tower Service Manager - SAP servers

    Jan 2017 - Apr 2021