Experience

• 

  Pt bank sinarmas tbk

  Sept 2010 - Jun 2012

  Teller
• 

  Pt bank keb hana indonesia

  Jun 2012 - now

  Part of operational digital banking including project development, daily operational digital banking, end to end process debit card and reporting related to debit card Part of operational digital banking including project development, daily operational digital banking and produce & delivery debit card Part of digital improvement at KEB Hana Bank especially in operational area • Supervised operational and manual processes for digital banking customers at PT Bank KEB Hana Indonesia.• Managed end-to-end debit card processes and ensured settlement within SLA for complaint handling.• Developed and implemented digital banking processes to enhance customer experience.

  • Digital Operation Senior Manager

    Apr 2024 - now

  • Digital Operation Support Manager at PT Bank KEB Hana Indonesia

    Aug 2021 - now

  • Digital Transformation Officer

    Feb 2020 - now

  • Digital Operation Senior Manager

    Jun 2012 - now

  • Transaction Monitoring Officer

    Oct 2018 - Jan 2020

  • Operations Manager

    Mar 2017 - Oct 2018

  • Teller Supervisor

    Apr 2015 - Feb 2017

  • Teller

    Jun 2012 - Mar 2015