Experience

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  International pacific marketing alliance corp.

  Jan 2004 - May 2006

  Senior lead agent (us timesgare)

  Senior Lead Agent (U.S. TIMESHARE)- Setting appointments in the Florida and Texas areas for a 60-minute presentation for selling vacation packages and vacation ownership.- Quota is set to five(5) sales daily and 2-4 show-ups from customers on weekends.Customer Service Representative (ORANGE CAMPAIGN)- Competently answers queries about OrangeTelecom, its services and products to maintain healthy client-customer relationship- Perform simple handset diagnostics for customers with mobile phone faults- Proactively converts inquiry calls into sales. - Responsible for representing the client's interest ( Orange) by answering competently any queries and processing any required task by the client.- Delivers delighting Customer Experience by ensuring all customer needs are met in accordance to Orange standards and policiesUK Lead Generation- Makes outbound calls to large corporations, owners, and small-business owners in the UK to invest in oil management and stock exchange. Show less

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  Sitel

  May 2006 - Jan 2012

  Eastwood, qc

  Customer Service Associate (Pitney Bowes)- Responsible for representing the client’sinterest (Pitney Bowes) by answering competently, customers’ billing questions on their postage meter accounts.- Assists customers in refilling postage in their postage meters- Frontlining customer queries about Pitney Bowes- Performs simple meter diagnostics and provide easy-to-follow meter instructions- Proactively converts inquiry calls into sales.- Delivers delighting Customer Experience by ensuring all customer needs are met in accordance Pitney Bowes standards and policiesCustomer Service Associate (T-mobile UK)- Competently answers queries about T-mobile UK Telecom, its services and products to maintain healthy client-customer relationship- Perform simple handset diagnostics for customers with mobile phone faults- Proactively converts inquiry calls into sales. - Responsible for representing the client's interest ( T-mobile UK) by answering competently any queries and processing any required task by the client.- Delivers delighting Customer Experience by ensuring all customer needs are met in accordance to T-mobile standards and policiesCustomer Service Associate (JP MORGAN CHASE BUSINESS CARD ACTIVATION)- builds relationship with Credit Card customers to align their needs to the products and services and ensure the business needs are met.- First to represent the bank to a new card member, maintaining a positive experience - Proactively offers products and services that add value to a new card member by helping them understand the benefits of their new account. Show less

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  Synnex

  Feb 2012 - now

  Sales manager

  - Outbound calls to Resellers and Sales Rep. - Creating quotes for big opportunities. to provide new business opportunities.