Experience

• 

  Fidelity investments

  Sept 2000 - May 2010

  Managed learning and development initiatives for Fidelity Personal & Workplace Investing business units. Designed, developed, and implemented the first mandatory risk and compliance training program for over 18,000 associates. Redesigned and implemented a regulatory (FINRA) Continuing Education program, resulting in streamlined processes and a reduction in overall training time. Led a learning and development team in delivering a comprehensive training program for external Fidelity clients, resulting in the successful implementation of Fidelity’s Talent Management suite of services. Managed a team of Performance Consultants responsible for working with Fidelity call centers in support of their learning and development needs and initiatives. Oversaw implementation of a comprehensive redesign of all new hire programs. Led a cross functional team to design, develop and implement a customer service skills training program. Led training efforts to transition acquired service center employees to Fidelity systems, applications, processes, and values for Defined Benefits and Health and Welfare product lines. Provided learning opportunities for call center associates, with primary emphasis on facilitation.

  • Program Director

    Apr 2008 - May 2010

  • Instructional Design Project Director

    Sept 2006 - Apr 2008

  • Performance Consultant

    Nov 2002 - Sept 2006

  • Program Manager

    Jan 2003 - Jun 2003

  • Learning Specialist

    Sept 2000 - Nov 2002
• 

  College of the holy cross

  Feb 2011 - Sept 2012

  Volunteer - career planning center

  Met with students to discuss the transition from college to a workplace setting. Conducted one on one discussions with students regarding job search strategies, networking tools and techniques and how to best position their skills to potential employers.Provided resume critiques and advised students on interviewing strategies to make them more marketable to potential employers

• 

  Worcester polytechnic institute

  Sept 2012 - May 2013

  Career counselor, career development center

  Counseled and advised students on career counseling issues. Provided resume and cover letter critiques. Discussed interviewing techniques. Advised on job / internship search strategies, effective networking approaches and the use of social media.

• 

  College of the holy cross

  Aug 2013 - now

  Directs a year-round external relations program for the Center for Career Development (CCD) focused on employer development, engagement, and recruiting. Cultivates long-term relationships with key advancement, alumni, parent and employer stakeholders to promote and develop opportunities for Holy Cross students. Work intensively with students throughout their time at Holy Cross via career counseling, internship and job search skills, resume and cover letter critiques, networking and interview preparation. Supervise Center for Career Development (CCD) student advising staff. Develop and drive our student engagement strategy. Evaluate, modify, create and facilitate programming initiatives to better serve Holy Cross students. Assisted with the application and selection process for the Summer Internship Program. Counseled and advised students on the summer internship search process. Provided resume and cover letter critiques. Conducted mock interviews. Planned and implemented student workshops and programs.

  • Director, Employer Engagement, Center for Career Development

    Oct 2021 - now

  • Associate Director, Center for Career Development

    Jul 2015 - Oct 2021

  • Associate Director, Summer Internship Program

    Aug 2013 - Jul 2015