Experience

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  Peter jackson australia

  Jul 2011 - Apr 2020

  Store manager
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  Top line results

  Apr 2020 - May 2023

  Co-founder | key account manager

  A company focused on assisting clients with profit improvement by lifting top-line (sales) outcomes.Responsibilities: I managed the implementation of the Scrum framework, handled client needs and requirements, and maintained and expanded relationships with clients. Technology Landscape: 5+ staff members (Trello, Miro, Slack ), SPQ*Gold® and SPQ*Full Spectrum Advocacy™(FSA), Scrum and Kanban framework. Key contributions:- Organised the introduction and implementation of the Scrum framework within the organisation, resulting in enhanced project efficiency by 20%. - Handled client needs and requirements, resulting in tailored solutions- Achieved a 90% client retention rate by building solid relationships and delivering best-in-class product training and customer service. Show less

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  Hello again

  Jun 2023 - Aug 2023

  Agile business analyst / scrum master

  A startup that assists entrepreneurs in designing, developing, and launching digital platforms and products.Responsibilities: I was responsible for implementing Agile practices, engaging stakeholders, prioritising requirements, managing task backlogs, conducting workshops, testing various solutions, and ensuring timely task completion for multiple projects.Technology Landscape: 13+ staff members (ClickUp, Miro, Slack, Toggl Track) + Agile methodology, working on multiple projects in parallel.Key contributions:- Introduced Agile practices to replace the Waterfall methodology - Engaged extensively with stakeholders to articulate and prioritise requirements - Facilitated workshops and interviews to elicit high-level and detailed project requirements- Coordinated ClickUp tasks and backlog, achieving quicker delivery, improved project tracking, and a 300-hour time-saving through pending task elimination- Successfully integrated Toggl Track with ClickUp, streamlining time tracking for the team and boosting workflow efficiency by more than 15% - Developed a detailed step-by-step guide on a Miro board, providing the team with clear instructions for seamless integration of Toggl Track with ClickUp- Collaborated with project teams to establish task backlogs- Diligently followed up with team members to ensure task completion within specified timelines, maintaining project momentum and meeting deadlines consistently - Conducted rigorous testing on various solutions, ensuring high-quality deliverables and client satisfaction Show less

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  East coast incorporations

  Oct 2023 - now

  Agile business analyst / scrum master

  A company that provides comprehensive solutions for individuals and businesses seeking to establish legal entities.Responsibilities: I've taken the lead in implementing Jira Software, conducting training sessions, developing manuals utilising Miro boards, and orchestrating Scrum ceremonies, boosting productivity by 20% in the first month.Project Landscape: 5+ staff members (Jira, Miro and Slack) + Scrum framework, providing comprehensive solutions for individuals and businesses. Key contributions:- Proven track record of conducting business analysis from end-to-end project life cycle.- Monitored project progress, tracked activities, and resolved issues, championing continuous improvement.- Implemented and provided training on the utilisation of Jira Software- Developed manuals to guide the efficiency of business processes using Miro boards- Facilitated Scrum ceremonies to ensure transparency and enhance communication- Increased output process by 20% within one month of implementing a new workflow, training the team on modern cross-functional collaboration tools, and managing task backlogs - Demonstrated capacity to develop and adopt new approaches, ideas, and work practices Show less