Experience

• 

  Robert bosch doo

  Jun 2004 - Feb 2006

  Administrative assistant

  -Preparing seminar documentation-Warranty data base-Various marketing activities such as presentation, fair and seminar organisation, billboards and leaflet s making etc

• 

  Coris assistance

  May 2006 - now

  Strategic Provider Management: Oversee the maintenance of our current network of providers, ensuring seamless collaboration and service delivery. Foster strong relationships with existing partners to maximize value and drive operational efficiency.Partnership Cultivation & Negotiation: Cultivate strategic partnerships with insurance providers, healthcare facilities, and service providers to enhance our network capabilities and service offerings. Negotiate contracts and agreements to ensure mutually beneficial partnerships and sustainable growth.Continuous Improvement Initiatives: Drive continuous improvement initiatives to enhance network performance, scalability, and reliability. Identify opportunities for innovation and technology adoption to stay ahead of industry trends and maintain a competitive edge. Show less • Maintain internal operational processes such as contract management, client onboarding and maintenance ofkey contract terms important to the business• Understand contracts, client fee structures and key contract attributes• Coordinate all parties to get new agreements signed and modify existing agreements• Interface with client administrator regarding contractual and billing needs• Work collaboratively with international clients and partners to quickly conclude all legal and contractualdocumentation• Supervise and support a team of supervisors, conducted weekly/monthly meetings• Monitor supervisor team concerning analysis of disputed files, responding to client complaints, resolvingdisputed payment situations• Lead the recruitment process, from job advertisement to candidate selection, testing, and hiring. Handlingterminations and employee-related matters• Design and conducting training programs for new hires, enhancing team capabilities and ensuring a consistentlevel of service quality• Manage and optimizing employee schedules to ensure adequate coverage during peak service hours• Maintain positive relationships with clients, addressing their needs and ensuring high levels of satisfaction• Quality assurance and control by implementing rigorous quality control measures to uphold service standards,resulting in reduction in customer complaints Show less

  • Network & Project Manager

    Sept 2023 - now

  • Operations Manager

    May 2006 - Sept 2023