Experience

• 

  Lafargeholcim

  May 2010 - Aug 2014

  Sales administration coordinator

  Customer ledgers maintenance and maintenance of sales recordBecame fully conversant with ERP, CSMIS software systems used to build and process customer orders, daily sales plans and regional pricesResponsible for customer service to provide them with information to address inquiries regarding products and servicesManage day to day sales dispatch volume.Coordinate with sales team and up to date daily dispatch plan after discussing with sales teamPrepare customer orders in system software and ensure each order places well in timeEnter customer’s payment receipts entries in ERP system and coordinate with finance department for payments realization in relevant bank account.Prepare best retention areas to get maximum benefit for business activities. Helped increase customer retention whilst competing with the aggressive, new marketplace.Calculation of customer’s monthly rebate which includes target incentives, commission and discountDealing with opening of new customer agreements and guide customer to provide details of documents attached with agreementHandling customer queries for dispatches and balancesMaintain customer dispatch history records on annually, semi annually and monthly basisPrepare annually and monthly sales performance reports and compare report with trend and market analysis.Coordinate with plant dispatch office, plant transport office, finance and sales department. Show less

• 

  Unilever

  Sept 2014 - Jan 2024

  Looking Ice Cream Business For Sukkur, Sindh and Baluchistan Including Quetta. Growth OLY achievement success is 800bps higher then the national growth & leading area on national level. Successfully redeployment assets achievement & 100% successful ERTM (electric route to market) achievement by expanding highest share of shelf achievement through increasing cabinets capacity.Expand LMT business in Quetta by gaining 252% growth over last yearQuetta Market Expansion, Enhanced Distribution Network through RTM expansion, significant Sales Growth & Brand Awareness Through targeted marketing campaigns and local initiatives resultant 100% target achievement and 1800bps above from national growth.Successful completion on all quarters customers JBP'sRTM (Deep Rural Baluchistan) adding Mastung, Ziyarat, Noshki & Khuzdar Expansion6 New Wall's Ice Cream Parlor Expansion In Quetta & generating demand for consumerLeading ever highest redeployment achievement in sukkur and surrounding town Show less • Drive the business to the desired ambition UVG / USG• Build strategic plan for the Trade Channel• Align the channels business plan with operations, marketing, supply chain teams to set the right targets and measure delivery of the trade plans• Working closely with the Trade marketing team, provide a clear segmentation and coverage model, with coverage universe guidelines, frequency, portfolio and brand strategy by outlet type• Ensure to have the right capability of sales team through continuous assessments, development, and greater role clarification• Create a Trade plan that incorporates the marketing strategy, in-store and event activation, customer based/specific projects/plans and align it with the Head of sales and key stakeholders• Set up clear KPIs and deliverables and execute the plan, measuring and monitoring the performance on an ongoing basis with measures integrated in to the distributors performance• Ensure Volumes / Target tracking of trade channel team• Daily monitoring business development by forecasting sales volume and supporting customer in formulation of JBP• Implement agreed JBP/ Concessionaire Business Plan and review progress on weekly basis on the set KPIs • Develop strong relationships with customers at concessionaire and retail level • Ensure strong customer services practices by resolving customer and shopper complaints, conducting customer meetings at concessionaire level and certify that RSOs etc. are visiting the PJPs• Developing and driving a 360 Customer Management mind-set among the team• Recognize any organization gaps and develop a clear strategy to fill the gaps as well as cascade the targets and objectives to assign clear accountability and responsibility• Identify innovation or alternative routes to market as well as field force efficiency (call rates & coverage) to deploy resources more efficiently Show less Involves checking, record keeping, and uploading of Concessionaire's Claim in SAP.Daily responsibility to collect and process the sales figures from concessionairesOperational gapes collects and send weekly basis to H.O. Collect and process Daily Stock Report and send to H.O. Process weekly orders and send them to H.O. and to the Team. Implements enabling technologies, including CRM (Raabta), to field sales teams. Monitors the assigned sales organization's compliance with required standards for maintaining CRM complain and new induction request.Direct and coordinate activities of businesses concerned with the production, pricing, sales, and/or distribution of products.Monitor the operations to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.Ensures customers use the facility in a safe manner and all operational Health and Safety procedures are adhered all the times.Pipeline analysis and validation in support of assigned sales managers, ensuring pipeline quality and adherence to pipeline management methodology and forecasting policiesAssist in compiling and managing weekly and quarterly sales ForecastMaintain good, effective communication and reporting with other departments and management to ensure work efficiency and cooperationCreation and delivery of key reports, dashboards and ad-hoc information request to sales leadership and sales operations.Ensures exceptional qualities of customer service are delivered by the team with polite and courteous manner and promote good customer service so that high customer satisfaction is provided to all customers and user groups.Manage operational details of sales meeting; reporting tools for reps, program updates, handling of all documents updates training and on-boarding. Show less

  • Area Manager Channels Lahore

    Oct 2023 - Jan 2024

  • Area Manager Unilever

    Jun 2022 - Oct 2023

  • Senior Territory Manager (Customer Development)

    Apr 2022 - May 2022

  • Territory Manager CD_IC

    May 2016 - Mar 2022

  • Junior Manager Operations CD - Ice Cream

    Sept 2014 - May 2016