Experience

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  First data corporation and bank of america

  May 2004 - Jan 2012

  Account executive

  Specializing in Mid-Market, high-volume accounts, I employed customer-focused selling techniques to generate new leads. I crafted and delivered informative sales presentations tailored to meet specific customer needs. Additionally, I devised creative sales strategies to reach "hard-to-see" accounts effectively. Collaborating closely with bank partners, I played a pivotal role in customer acquisition and retention initiatives.

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  Certified nutritionist

  Jan 2012 - Oct 2016

  Independent nutritional consultant

  As a Nutritionist and member of the Board of Directors at Babies by the Sea Birthing Center, I served as an independent nutritionist catering to diverse clients. My role involved educating clients on food choices, identifying toxins in home products/cosmetics, and highlighting their overall impact on the environment. In addition, I organized educational shopping trips to farmers' markets and local health food stores, providing hands-on guidance to empower clients to make informed lifestyle choices. Show less

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  Fresh and healthy vending

  Jan 2014 - Oct 2016

  Territory manager

  Identified expansion opportunities for vending placement and maintained relationships with franchisees.Led HR duties, reviewed resumes, conducted interviews, participated in the hiring process, and facilitated employee orientation.

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  Biofield healing institute

  Oct 2016 - Nov 2018

  Client relations/executive assistant

  As the Lead Client Relations/Sales specialist at Biofield Healing Institute, I directed efforts to achieve a remarkable 50% conversion rate on all inbound inquiries. My primary responsibility involved educating clients on the benefits of our diverse healing programs and guiding them towards enrolling in the most suitable program to meet their needs. To optimize our conversion rate, I developed tailored email templates to facilitate targeted communications by our customer service team, addressing various customer requirements.Furthermore, I assumed the role of Head of Sales for the Practitioner Training Program, overseeing its success. Additionally, I conducted quantum physics research and undertook other executive assistant duties, reporting directly to the head of the institute. Show less

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  Pax incorporated, medimeals, luckbolt

  Jan 2019 - Nov 2020

  Contract work/consultant

  As a dynamic Client Relations Consultant, I pioneered transformative initiatives for a diverse range of companies, driving unparalleled client satisfaction, fostering strategic partnerships, and igniting growth for brands such as PAX Incorporated, MediMeals, and LuckyBolt.

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  Bonfire digital wellness

  Nov 2020 - now

  Director of onboarding & customer experience

  As the Director of Onboarding and Customer Experience at Bonfire Digital Wellness, I lead the development and implementation of strategies to ensure a seamless experience for families using our youth mental fitness platform. This involves crafting and executing customer experience initiatives, driving satisfaction and retention, and fostering new business growth. I also act as the primary point of contact for all new families, optimizing their onboarding process.