Experience

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  Alterra healthcare

  Sept 1998 - May 2000

  Telecommunications specialist
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  Tic enterprises llc

  Jul 2000 - Nov 2000

  Communications consultant

  As a Telecommunications Consultant, I was responsible for providing business communications solutions to small to medium size businesses in the southeastern Wisconsin area looking to upgrade their communications network to the latest Lucent phone systems products. This included doing a site survey and fact-finding conference to summarize the clients needs and wants with a new Lucent phone system. Researched and recommended various solutions. Prepared proposals and maintenance plans. Set up leasing options as an alternate way of purchase. A complete purchase would include a Lucent "ACS" (Advanced Communication System), Lucent Partner mail, voice terminals, wiring, installation, and client system wide training. Called the local Regional Bell Operating Center (RBOC) and set up additional business lines if needed. To complete the business solution TIC Enterprises also offered Qwest long distance, Nextel Cellular, Ameritech T1's and DSL. Show less

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  Firstar information services

  Nov 2000 - Feb 2001

  Telecommunications analyst ii

  Administered Nortel Switches and Nortel Voice mail Systems of all sizes for the National Corporate Offices located in Milwaukee as well as various bank branches throughout the United States. This includes coordinating technicians, vendors and end users for large moves. Programming small MAC work via Dialup. Dealing with divisions merging, moving and changing on a constant basis. This involves coordinating the move, getting site surveys and making sure the move goes smoothly. Facilitating all other Telecom skills as well to order T1's, POTS lines, 800 numbers, Digital and Analog cards. Trouble shoot and cover all other basic Telecom issues and concerns. This position involves problem solving processes and end-user support and Security. Show less

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  Mercury marine/addecco

  Jul 2002 - Dec 2002

  Telecommunications analyst

  Managing and overseeing the administration of the Nortel Option 81c for approximately 4500 end users including over 150 ACD groups. Coordination with vendors on PBX issues, recommendations and all MAC work. Managed all cellular implantation, contract negotiation as well as end user delivery and education. Managing all paging implementation, contract negotiation. Project Managed any and all new projects. This included implementing and installing Cellular repeaters throughout all to the manufacturing plant(s) to increase cellular service reception. As a result, rolled out, company wide, cell phones to all maintenance workers in all plants in Wisconsin. Researched and implemented a Call Accounting package that would fit the need of Mercury Marine with consideration of the parent company, Brunswick. This involved researching and interviewing nine different vendors to find a fit for the company's need. Wrote appropriation requests, requisitions and purchase orders for new and existing products and services. Implemented and maintained all electronic billing processes. Using the vendor's electronic bill as a tool for misbilling, scrutinizing and internal charge back.Assisted in a company wide project to roll out Video Conferencing to 5 other Mercury Marine plants ranging from Australia to China. Show less

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  Metavante corporation

  Dec 2002 - Aug 2003

  Sr. telecom analyst

  The highest level of Telecom support for this Data/Telecom outsourcing company. Supporting a variety of PBX's, Key Systems and call center support boxes like ASPECT, Nortel, Rolm, Siemens and Norstar. Voice Mail support: Nortel Meridian Mail, Octel, Rolm Mail, and AVT. Minor and Major MAC work on a daily basis. Extreme importance on resolution for downed system or faulty routing of a call center flow and/or equipment. This involves on the fly re-routing of toll-free, split carrier and local traffic. Vendor contact, follow-up and business reports of root cause and solution. Show less

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  Tab products co llc

  Aug 2003 - Aug 2007

  Project coordinator /telecommunications / help desk specialist

   All PBX, Voicemail and Call Routing, Symposium, administration and implementation. Main role as the Telecommunications Analyst is project based. All projects are rated by priority level with a cost savings and/or value added to the Business Scrutinize all telecom and Data bills for errors and incorrect billing. Code all bills accordingly with cost center for accurate accountability for the Accounts Payable department.  Analyst Business needs for corporate and all Branches nationwide and adjust the voice and data communication facilities accordingly.  Negotiated new LD rates with vendors with an over all 51% savings. Review and negotiate all other contracts involved in the IT infrastructure. Managed the implantation of the largest branch relocation, closings or new locations.  Reviewing and negotiating proposals for wiring, phone system relocation and data technology at new location.  Reviewed and implemented DSL for all locations with availability where needed.  Set up Virtual Office for remote reps.  Tone out voice jacks, cross connecting and programming all phones, move, adds and changes at the corporate location.  Handled all Cellular phones and connection cards for all end users. Negotiated pricing w/ Sprint and US Cellular.Help Desk Analyst  Support Windows 2000/XP, Office 2000, 2003, 2007, Microsoft Exchange, VPN, Dial Up, Windows NT and Novell.  Call center environment I answer, troubleshoot and resolve all hardware and software issues for 150 end users. Build new laptops and desktops for new users. Repaired and returned used equipment into the field. This included imaging and restoring laptop and desktop images to meet company standards Show less

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  Nbc universal / compucom

  Jan 2009 - Jan 2010

  Technical integrations specialist

   Responsible for support of all remote servers in this large enterprise environment of over 4000 servers for NBC. Provides technical support in windows troubleshooting, software and hardware, basic networking, share level permissions, Print queue maintenance, DHCP and DNS, backup monitoring, and create\maintain documented processes. This includes hardware and software upgrades. Daily responsibilities include data backups stretched across the globe. This data is used for disaster recovery and data retention so it must be monitored each day. New accounts and account moves are also a daily responsibility. L1 is a first level support for all remote servers. Show less

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  Ge healthcare / compucom

  Jan 2010 - May 2011

  Incident management analyst

  Responsible for monitoring critical Health care applications and supporting equipment for GE Healthcare. Duties include engaging and facilitating the proper persons and/or teams based on the application, equipment, and severity classification. This includes documentation of processes, procedures, and policies. Other duties include escalating, as needed, corporate communications with the issue at hand that may be affecting the business, reviewing emergency change requests, and determining if the request is in fact an emergency and SOX compliant, and engaging the on-call problem manager to approve. Show less

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  Cc&n

  May 2011 - Jan 2012

  Telecommunications sr. analyst

   Current responsibilities include Avaya Site Administration for an Enterprise environment. This includes, Call Center design and programing and implementation, Agent set up and programing for call center environment. Moves adds and changes, logical and physical programming and coordination of digital, analog and VOIP phones. Assisting end users with the installation, configuration and troubleshooting of the Avaya OneX Agent and Communicator client on their laptops. Configuring Avaya VPN Home phones. Maintaining, changing and monitoring the Verizon Network Manager Toll free numbers and making changes when needed either planned or in a disaster recovery situation. Managing the online support center for the Americas and Global IT Telecom infrastructure. Vendor management. Working with related Telecom products like CMS, NICE Recording and Analyzer, Avaya Marquee, Texas Digital. Show less

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  Northwestern mutual

  Aug 2012 - May 2014

  Telecommunitcations specist - voice services team

  Avaya (legacy Nortel) PBX administration for enterprise environment. This includes soft phones, hard phones, call center and non call center phones in addition to voice mail box. All moves, adds and changes. Setting up new and removing termed users. Voice service line taking calls, answering questions and assisting users with a multitude of telecom needs. Managing the online share point for the voice communications team. This involves a recent change over to SharePoint 2010. Received process improvement award with the first six months in the position Show less

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  Schneider national

  Jun 2014 - Jun 2017

  Telecom analyst systems tech
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  Isagenix

  Apr 2016 - May 2018

  Health and wellness consultant
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  Oshkosh corporation

  Jul 2018 - Jan 2022

  Senior telecommunications specialist
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  Ohman commincations

  Feb 2022 - now

  Chief executive officer
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  Spectrum

  Jan 2024 - now

  Connectivity specialist