Experience

• 

  Williams college

  Jun 2005 - May 2007

  • Selected to handle applications for faculty positions• Operated A/V equipment for movie screenings and performed office work • Consolidated instructions and wrote a guide for future job training• Coordinated daily work orders and organized welcome information for conferees

  • CFLLC Monitor

    Sept 2004 - May 2007

  • Summer Conference Office Front Desk Assistant

    Jun 2005 - Aug 2005
• 

  Rockville bank

  Jun 2007 - Sept 2007

  Summer float teller

  • Provided superior customer service to families, individuals, and businesses• Processed checks, money orders, deposits, withdrawals and loan payments

• 

  Fulbright

  Sept 2007 - Jun 2008

  Teaching assistant

  Taught twelve supervised lessons a week for grades 9 through 13 at a college preparatory school, business academy, and vocational training school and prepared engaging classes focusing on fostering students’ English language output and encouraging communicative language use

• 

  The christian science publishing society

  Oct 2010 - May 2012

  International customer service representative

  • Provided first-class customer support to German- and English-speaking callers. Ordered products and periodicals for reading rooms and subscribers, processed credit card payments, and researched solutions to complex problems • Delivered technical support for digital versions of The Christian Science Monitor• Leveraged knowledge of several complex fulfillment systems, databases, and e-mail programs, and managed the departmental intranet using Google sites• Translated and replied to e-mails and letters promptly and acted as an advocate for customer needs by providing feedback on their behalf• Obtained and utilized thorough product and institutional knowledge, and compiled a departmental manual of policies and procedures Show less

• 

  Copyright clearance center (ccc)

  May 2012 - Feb 2019

  • Client Engagement Manager

    Nov 2017 - Feb 2019

  • Analyst, Rightsholder Relations

    Jul 2015 - Oct 2017

  • Account Manager, Strategic Accounts

    Jul 2012 - Jul 2015

  • Rightsholder Experience Manager

    May 2012 - Jul 2012
• 

  Aries systems corporation

  Feb 2019 - now

  Client services account manager