Experience

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  Warwick township

  Sept 2003 - Dec 2008

  Assistant manager and planning director

  Team leader for permit review and issuance process working with staff and consultants. Point person for land development reviews and zoning appeals with staff and consultant. Present and speak at public meetings. General employee skill development and management.SELECTED ACCOMPLISHMENTS● Investigated and adjudicated employee complaints that safeguarded and managed liability and increased employee safety and job satisfaction.● Drafted and managed personnel policies with department directors’ collaboration that promoted employee understanding of organizational requirements and improved employee morale.● Acquired and managed reporting and recordkeeping database for citizen concerns that increased efficiency in tracking customer requests for services.● Acquired and administered reporting and recordkeeping database for building permits and inspections that resulted in more efficient service delivery and quicker responses to customer needs.● Coached and empowered employees to properly utilize automated systems to increase productivity and teamwork.● Instituted pre-submission scoping meetings with subdivision and land development applicants and their representatives that helped tailor the review process to their needs so that the system provided more efficient service and conserved resources. Show less

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  Tredyffrin township

  Jan 2009 - May 2012

  Assistant manager

  Team leader for all community development, planning, zoning and permit / inspection functions. Emergency management coordinator. General management duties with personnel, labor contracts, purchasing, process developments.SELECTED ACCOMPLISHMENTS:● Coordinated emergency management during Hurricane Irene (August, 2011); on station in the emergency operations center for rescue activity, sheltering services, road repair and sanitary sewer monitoring. Successfully obtained funds from the federal and state emergency management agencies through competitive grant process that covered event costs for personnel, contractors, equipment and materials to offset nearly 100% of financial burden.● Successfully procured new electricity supplier that kept Township electric costs at or near 2010 rates that avoided cost increases anticipated with the elimination of state price controls. ● Developed new electricity usage and consumption practices through changes to HVAC and employee work station operations that reduced utility costs for the municipal complex. ● Developed new team procedures, with team member involvement and customer input, that improved customer service and satisfaction in the municipal permits processes. Resulted in 60% increase in service delivery time and improved customer relations.● Identified and contracted with consultant team that led to projected revisions of the zoning ordinance.● Improved the land development review and approval process to consider and include the customer / end user needs (time and money), customizing the scoping and review meetings with the customers’ professional representatives that kept the projects’ reviews moving through the system.● Coached team members who felt alienated and under-appreciated with scheduled weekly one hour meetings to review past week achievements and problems that improved employee morale and increased productivity in the department through servicing of ideas for process improvements. Show less

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  Planning | zoning | innovative customer service

  Jan 2013 - Jan 2013

  Tps zoning and planning consulting, inc.

  Innovations in municipal service delivery; focusing on effective service and its link to community economic vitality. [email protected]. Currently working with Bristol Township.

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  Bristol township

  Aug 2013 - Dec 2021

  Project manager

  PM for implementation of organization wide data base management programs. HR officer with administrative responsibilities for unemployment compensation claims, workers compensation claims, labor contract implementation with grievance procedure focus, personnel policy management. Coordinating uniform application of standards across the operational units to meet organization's goals for human resource management. City planning director promoting community vitality through public engagement and project advocacy. Show less

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  Warminster township

  Dec 2021 - now

  Manager