
Timeline
About me
Operation team leader at Shangri-La shared services sdn bhd
Education

Open university malaysia
-
Experience

Shangri-la shared services sdn bhd
Apr 2017 - nowOperation team leader
Jan 2022 - nowQuality Assurance Analyst
Feb 2020 - Jan 2022Customer Service Executive
Apr 2017 - Jan 2020
Licenses & Certifications
- View certificate

Creative inspirations: big spaceship, digital creative agency
LinkedinJan 2020 - View certificate

Doubling your productivity
LinkedinJan 2020 - View certificate

Programming foundations: software testing/qa
LinkedinJan 2020 - View certificate

Developing your emotional intelligence (2017)
LinkedinJan 2023 - View certificate

Transitioning from manager to leader
LinkedinJan 2023 - View certificate

Using questions to foster critical thinking and curiosity
LinkedinJan 2024 - View certificate

Coaching for results
LinkedinJul 2023 - View certificate

Six sigma: green belt
LinkedinJan 2023 - View certificate

Six sigma: white belt
LinkedinJul 2023 - View certificate

Making tough career decisions
LinkedinJun 2023 - View certificate

The 10 pillars of customer experience
LinkedinJun 2023 - View certificate

Coaching and developing employees
LinkedinJul 2023 - View certificate

Critical thinking for better judgment and decision-making
LinkedinNov 2020 - View certificate

Communicating in the language of leadership
LinkedinJan 2020 - View certificate

Ebook quality assurance
LinkedinJan 2020 - View certificate

Improving your thinking
LinkedinJan 2020 - View certificate

Empathy for customer service professionals
LinkedinJan 2020 - View certificate

Mistakes you should avoid at work
LinkedinJan 2020 - View certificate

Supporting your mental health while working from home
LinkedinJan 2020 - View certificate

Excel: vlookup and xlookup for beginners
LinkedinJul 2023 - View certificate

Organizing your remote office for maximum productivity
LinkedinJan 2020 - View certificate

Telling stories with data
LinkedinJan 2020 - View certificate

The five thieves of happiness (getabstract summary)
LinkedinJan 2020 - View certificate

Customer service at your first retail job
LinkedinNov 2020 - View certificate

Getting things done
LinkedinNov 2020 - View certificate

The six morning habits of high performers
LinkedinNov 2020 - View certificate

Leading a customer service team
LinkedinNov 2020 - View certificate

Project management foundations: quality
LinkedinNov 2020 - View certificate

Embracing unexpected change
LinkedinJan 2020
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