Experience

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  Calico restaurant & patisserie

  Jun 2009 - Jul 2014

  Waitstaff and bakery assistant

  I trained new hires to follow specific, detailed restaurant guidelines. I also handled all customer requests and issues and received highest service rating in the area.

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  Loyola university maryland

  Jan 2013 - May 2014

  Archives assistant

  I identified and cataloged photographs, letters, and other primary source materials. I improved the efficiency and accessibility of the archives for the public, particularly through online access. I independently fulfilled public requests and special projects, as well as coordinated presentations of archival materials.

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  Hearts and hands faith in action

  Aug 2014 - Aug 2015

  Community outreach coordinator, americorps vista

  • Created and implemented a strategic plan for veteran and community outreach in rural and suburban areas.• Fostered engagement through focused marketing, social media campaigns, and volunteer recruitment initiatives.• Initiated and planned fundraising events and coordinated community support and involvement.• Sought innovative ways to increase volunteerism through creation of youth-senior programs and development of service learning partnerships with local universities.

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  Americorps vista

  Aug 2015 - Aug 2016

  Americorps vista leader

  • Developed and managed communications for CT Campus Compact to address the public purposes of higher education through weekly newsletters, event promotion, social media campaigns, and website management and content development. • Planned and implemented 12 professional development opportunities, including four statewide events with 50 to 100 participants.• Coordinated and supported 12 AmeriCorps VISTA members serving across the state at 10 higher education institutions and nonprofit organizations to develop an effective cohort.• Created and executed sustainable AmeriCorps VISTA recruitment plan and timeline, including online and in-person recruiting and networking for 18 positions throughout the state and acted as main advisor throughout application and onboarding process. Show less

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  Dutchess tourism, inc.

  Nov 2016 - now

  • Develop and execute marketing strategies aimed at tourism-related businesses, including but not limited to; creation and ongoing maintenance of content for Dutchess Tourism’s website, monthly newsletters and press releases to provide essential information and resources to partners. • Manage educational and networking opportunities for partners, such as, lunch & learn series, Annual Dutchess Tourism Awards of Distinction and brochure exchange, and additional events and webinars. • Promote and oversee special programs, including great estates, agri-tourism and accessible travel efforts and all associated print and digital materials.• Build and deliver film industry services to increase local film production and its economic impact on Dutchess County by providing prompt location assistance, establishing and maintaining a film-specific location and photo database, and expanding website and social media content.• Supervise and mentor office administrator to ensure productivity, creativity, and success in this role. Show less • Oversaw three subcommittees of the Dutchess Tourism Board of Directors focused on workforce, mobility, and product development and managed ongoing projects, including the creation of a hospitality career pathways resource.• Managed all aspects of Simpleview CRM system to improve data collection and track outcomes, including oversee data collection for Dutchess Tourism website, facilitate partner portal access, and train staff.• Fulfilled additional visitor service and administrative responsibilities prior to new hire for this position. Show less • Expanded quantitative and qualitative data analysis in monthly, quarterly, and annual reports to demonstrate marketing results and the economic impact of tourism.• Managed the Dutchess Tourism Board of Directors, including coordination of quarterly meetings, compilation of board minutes, and tracking of board member performance.• Administered visitor services, fielded phone and email inquiries, fulfilled material requests, and maintained print inventory to strengthen visitors’ experiences.• Cultivated and recruited volunteers for office assistance and special events, assigned duties and assessed performance. Show less

  • Senior Director of Outreach and Operations

    Jan 2024 - now

  • Director of Outreach & Operations

    Aug 2020 - Jan 2024

  • Manager of Operations

    Jan 2020 - Aug 2020

  • Tourism Operations Specialist

    Nov 2016 - Dec 2019