Experience

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  Adp philippines

  May 2014 - Apr 2018

  ADP has been helping businesses with payroll outsourcing for over 70 years. Using our payroll system, our experts integrate your payroll and HR information into a single unified platform, saving you time to focus on your business. Our human capital management (HCM) software unites HR, payroll, time and talent in one elegant solution to maximise the potential of your employees.Responsibilities:Understood client’s general ledger requirements and conduct analysis of complex client financial reporting requirements including chart of accounts, output file layout, accruals, burdens and related financial accounting informationConfigured a web-based General Ledger system using Java programming environmentConducted User Acceptance Testing and Parallel testing to ensure the accuracy of the output files and reportsFacilitated various meetings and virtual trainings such as Kick-off, Analysis and Knowledge Transfer Training sessions to ensure smooth implementation and transition to ServiceCollaborated and liaised with internal clients from different work streams like HR and Payroll to complete the tasks required in creating the programming and setup, configuring software to pass required fields, requesting, balancing, and validating test output, obtaining client approval of test files, and supporting go live activities Show less ADP has been helping businesses with payroll outsourcing for over 70 years. Using our payroll system, our experts integrate your payroll and HR information into a single unified platform, saving you time to focus on your business. Our human capital management (HCM) software unites HR, payroll, time and talent in one elegant solution to maximise the potential of your employees.Responsibilities:Assisted client employees with enrollment and verification of benefitsProvided comprehensive knowledge with processes and procedures as to how U.S. benefits workProvided stellar service in every client interaction and consistent in getting commendation callsProactively engaged fellow associates in promoting quarterly goals and campaigns for the business unit Show less

  • General Ledger Implementation Consultant

    Dec 2015 - Apr 2018

  • Employee Service Representative

    May 2014 - Dec 2015
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  Sprout solutions

  Apr 2018 - Aug 2022

  Sprout is the one place for all your administrative tasks. We make it easy with our powerful, user-friendly software that’s delightful to use. Our vision as a company sees the expansion and growth of the Philippines business market into a seamless, tech-savvy community in this digital age.Responsibilities:Managed escalations from direct reports, and follow a methodical escalation process to executivesCreated renewal and upsell strategies and selling with a retention focusCreated, managed, and driven company-wide customer feedback loopPromoted key metrics for the team such as renewal rate, upsell target, product adoption metrics, customer satisfaction survey scoreCame up with creative and strategic plays to achieve KPIs Show less Sprout is the one place for all your administrative tasks. We make it easy with our powerful, user-friendly software that’s delightful to use. Our vision as a company sees the expansion and growth of the Philippines business market into a seamless, tech-savvy community in this digital age.Responsibilities:Led a team of highly competent individuals and ensured KPIs are delivered aligned with performance managementHandled around twenty (20) accounts at a time and made sure to deliver stellar customer experienceLiaised and collaborated with internal teams such as Sales, Support, Product, and other to echo client concerns and gather feedback to improve the customer journey experienceOwned key metrics for the team such as renewal rate, upsell target, product adoption metrics, customer satisfaction survey score Show less Sprout is the one place for all your administrative tasks. We make it easy with our powerful, user-friendly software that’s delightful to use. Our vision as a company sees the expansion and growth of the Philippines business market into a seamless, tech-savvy community in this digital age.Responsibilities:Handled around thirty (30) accounts at a time and made sure to deliver stellar customer experienceLiaised and collaborated with internal teams such as Sales, Support, Product, and other to echo client concerns and gather feedback to improve the customer journey experienceOwned key metrics for the team such as renewal rate, up-sell target, product adoption metrics, customer satisfaction survey score Show less Sprout is the one place for all your administrative tasks. We make it easy with our powerful, user-friendly software that’s delightful to use. Our vision as a company sees the expansion and growth of the Philippines business market into a seamless, tech-savvy community in this digital age.Responsibilities:Implemented Sprout Payroll by ensuring compliance through system configuration and thorough analysis of processes, training payroll users effectively, and providing quality supportMaintained a deep understanding of Sprout products and provide customers with the most relevant features/functionality for their specific business needsCreated solutions to effectively onboard prospects onto Sprout products and services, spur usage in the early and ongoing stages Show less Sprout is the one place for all your administrative tasks. We make it easy with our powerful, user-friendly software that’s delightful to use. Our vision as a company sees the expansion and growth of the Philippines business market into a seamless, tech-savvy community in this digital age.Responsibilities:Implemented Sprout HR, Insight, and Recruit by ensuring compliance through system configuration and thorough analysis of processes, training system champions effectively, and providing quality supportEnsured quality implementation through accurate system configuration and setup based on client’s timekeeping and attendance policiesProvided support and assistance to clients based on the agreed upon project scope during the implementation period through calls, email exchanges, SMS, and other communication mediumShared best and correct practices on policies in accordance to government labor standardsProvided inputs in product development direction through regular collaboration with product and development team Show less

  • Senior Lead Customer Success Manager

    Mar 2022 - Aug 2022

  • Lead Customer Success Manager

    May 2021 - Mar 2022

  • Customer Success Manager

    Apr 2020 - May 2021

  • Customer Success Specialist

    Jun 2019 - Apr 2020

  • HR Implementer

    Apr 2018 - Jun 2019
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  Spenmo

  Aug 2022 - Dec 2023

  Spenmo is the market-leading payments software for growing businesses that brings spend management, corporate cards, automated bill payments, approval workflows and accounting reconciliation into an integrated view.We have raised over US$36M in venture capital with support from top-tier investors: Y Combinator, Insight Partners, Addition, Salesforce Ventures, Alpha JWC, Global Founders' Capital, Broadhaven, Operator Partners and Commerce Ventures.Responsibilities:Handled complete official offboarding of all clients Show less Spenmo is the market-leading payments software for growing businesses that brings spend management, corporate cards, automated bill payments, approval workflows and accounting reconciliation into an integrated view.We have raised over US$36M in venture capital with support from top-tier investors: Y Combinator, Insight Partners, Addition, Salesforce Ventures, Alpha JWC, Global Founders' Capital, Broadhaven, Operator Partners and Commerce Ventures.Responsibilities:Came up with creative and strategic plays to achieve KPIsPromoted brand love, set the culture obsessed with making our customers happy, and localize all PH clientsCollaborated with Product, Operations, Marketing, and Sales to continuously achieve month to month goalsProvided coaching and employ different strategies to empower team membersAchievements:Increase Monthly Active Clients from 30% to 50% in 3 months Show less

  • Customer Success Lead

    Oct 2023 - Dec 2023

  • Customer Success Lead

    Aug 2022 - Oct 2023
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  Payport

  Jan 2024 - now

  Head of customer success

  Optimize your payment flow with smart routing, ensuring the lowest processing fees and maximizing your bottom line with a single Integration.Responsibilities:Conduct in-depth research and discovery to assess product feasibility and compatibility with market needs.Engage with potential prospects to identify their pain points and translate these insights into actionable product features.Provide critical due diligence support for investor meetings, ensuring our founders are well-prepared with relevant data.Collaborate closely with the design and development teams to conceptualize and refine product ideas.Continuously wear multiple hats to drive product development and ensure alignment with client expectations and business goals. Show less