Catherine Arendain Talam

Sydney, New South Wales, Australia

+91 xxxx xxxxx

[email protected]

576 followers

Timeline
Jul 2001 - Apr 2003
Senior Human Resources Analyst
Arcenas Group of Companies
Apr 2003 - Jun 2005
Training Supervisor
Sykes
Oct 2005 - May 2006
Training Producer
IQPC
May 2006 - Dec 2008
Training Specialist
Microsoft
Apr 2009 - Mar 2010
Master Trainer
StarHub
Mar 2010 - Oct 2010
Trainer Auditor
Wiley-Blackwell
Current Company
Oct 2010 - now
Sr. Supportability Mgr
Microsoft
About me
Sr. Supportability Manager at Microsoft
Education
- St. joseph's academy
  1993 - 1997
  High school diploma class valedictorian
- St. joseph's academy
  1987 - 1993
  Primary class salutatorian
- University of the philippines
  1997 - 2001
  Bachelor of arts (b.a.) psychology cum laude
Experience
- Arcenas group of companies
  Jul 2001 - Apr 2003
  Senior human resources analyst
  www.arcenasdevelopment.com
- Sykes
  Apr 2003 - Jun 2005
  Training supervisor
- Iqpc
  Oct 2005 - May 2006
  Training producer
- Microsoft
  May 2006 - Dec 2008
  Training specialist
- Starhub
  Apr 2009 - Mar 2010
  Master trainer
- Wiley-blackwell
  Mar 2010 - Oct 2010
  Trainer auditor
- Microsoft
  Oct 2010 - now
  * Drive beginning-to-end support strategy and successfully plan and execute services change and Release Excellence across the Services business. * Engage with key stakeholders and business owners to understand requirements and incorporate them into an overall roadmap. * Thoroughly understand and communicate, both verbally and written the status of all aspects of the Release Excellence Management process. * Success metrics include scheduling, coordination of resources and risk mitigation of numerous releases per month and tracking the overall release pipeline. Show less
  - Sr. Supportability Mgr
    Jul 2024 - now
  - Microsoft Store Sr. Support Planner
    Sept 2021 - Jun 2024
  - Microsoft Store Support Planner
    Mar 2019 - Sept 2021
  - Business Program Manager - Global Release Manager
    Aug 2017 - Mar 2019
  - Sr. Support Delivery Manager - Delivery Deployment Lead (Asia Time Zone)
    Sept 2015 - Jul 2017
  - Support Delivery Manager - Delivery Deployment Lead (Asia Time Zone)
    Oct 2013 - Sept 2015
  - Release Program Manager
    Feb 2013 - Oct 2013
  - Training Program Manager
    Oct 2010 - Feb 2013
Licenses & Certifications
- Story impact: learning to connect and compel
  Microsoft - lange international
  Apr 2018
  View certificate
- Lean six sigma green belt certification
  Microsoft quality and business excellence group
  Jun 2015
- Project management professional
  Project management institute
  Jun 2012
  View certificate
- Copc vmo registered coordinator
  Copc inc.
  Nov 2013
  View certificate
Honors & Awards
- Awarded to Catherine Arendain Talam
  Microsoft CSS Strategy Champion Microsoft CSS Organization May 2019 Recognized for my leadership in bringing the Microsoft Customer Service and Support Customer Experience Framework to life.
- Awarded to Catherine Arendain Talam
  CSS Peak Performer Team Award Microsoft Oct 2017 Award received as part of the Save Team which increased the save and retention rate of our contact centre sites globally to nearly 30% while maintaining strong CPE.
- Awarded to Catherine Arendain Talam
  CSS Outstanding Team Award Microsoft Feb 2016 Category: Exemplifies One MicrosoftAward received as part of the CSS Sales Lifecycle Holiday Team. Working globally to ensure the sales holiday season landed smoothly with minimal impact to customer and high revenue generated.
- Awarded to Catherine Arendain Talam
  CSS Outstanding Team Award Microsoft May 2015 Category: Impact to CustomerAward received as part of the core team in the launch of the MS China Store SMB Program in recognition of my efforts as the Delivery Deployment Lead for the region, preparing the readiness and ensuring a smooth launch for the site.
- Awarded to Catherine Arendain Talam
  APGC CSS Spot Award Winner - Oct 2012 Award received in recognition for leading the regional training efforts for launch of Windows 8 and Office 2013 products.
- Awarded to Catherine Arendain Talam
  APGC CSS Spot Award Winner - Jun 2011 Award received in recognition of leading the region-wide Project Listen initiative.
- Awarded to Catherine Arendain Talam
  Certificate of Recognition Sykes 2003
- Awarded to Catherine Arendain Talam
  Cum Laude University of the Philippines Apr 2001
- Awarded to Catherine Arendain Talam
  Best Speaker & Debater (Inter-Division Debate) University of the Philippines Cebu College 1999
- Awarded to Catherine Arendain Talam
  Top Ten Most Outstanding High School Students of Cebu Rhine Marketing & Wilson Scholarship May 1997
- Awarded to Catherine Arendain Talam
  Campus Journalism Award St. Joseph's Academy Apr 1997
- Awarded to Catherine Arendain Talam
  Presidential Award for Leadership Excellence St. Joseph's Academy Apr 1997
- Awarded to Catherine Arendain Talam
  Service Award St. Joseph's Academy Apr 1997
- Awarded to Catherine Arendain Talam
  Valedictorian University of the Philippines Mar 1997
- Awarded to Catherine Arendain Talam
  First Place - Newscasting (District Division) Department of Education (Region VII) 1996
- Awarded to Catherine Arendain Talam
  Third Place - Newscasting (Regional Division) Department of Education (Regional VII) 1996
- Awarded to Catherine Arendain Talam
  Best Presenter of Paper (Youth Forum on Human Rights) Department of Education (Region VII) 1995
Volunteer Experience
- Catechist
  Issued by Church of St, Anthony - Catechist Ministry on Sept 2011
  Associated with Catherine Arendain Talam