Experience

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  Teleperformance

  Jun 2014 - Jun 2016

  Senior customer service advisor

  •Maintaining a positive, empathetic, and professional attitude toward customers at all times.•Responding promptly to customer inquiries.•Communicating with customers through various channels.•Acknowledging and resolving customer complaints•Knowing our products inside and out so that you can answer questions.•Processing orders, forms, applications, and requests.•Keeping records of customer interactions, transactions, comments, and complaints•Skills-Marketing skills, Communication Skills, Relationship building Skills, Multitasking Skills,Time management Skills, Patience and Listening Skills, Creating Data base Skills Show less

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  Houseoftours.com llc

  Jul 2016 - Apr 2022

  Business development specialist

  Research and source potential clients and build long-term relationships with themPersuade prospective clients engage in phone conversation and or meeting to discusstravel requirement'sManaging portfolio of high-value clientsCustomer Assistance: Providing personalized travel recommendations,itineraries,and advice to clients based on their preferences and requirementsBooking Services: Reserving flights, hotels, transportation, tours, and industrydevelopments to offer up-to-date information and options.Budget Management: Helping clients stay within their travel budgets while stillmeeting their needs desires.Documentation: Ensuring clients have the necessary visas, passports, and traveldocuments foe their tripsProblem Solving: Assisting clients with any Travel-related issues,Such ascancellations delays, or emergenciesCustomization: Tailoring travel packages to suit the specific interests andrequirements of each client,whether its foe leisure, business, or special occasions.Sales and Marketing: Promoting travel packages and services,and often workingwith suppliers and vendors to negotiate deals for clientsTechnology: Utilizing booking systems ,travel software, oddo crm,and GlobalDistribution System GDS toolCollaborated with sales and marketing departments to support client acquisition.Identified and pursued valuable business opportunities to generate new companyrevenue and improve bottom line profit.Translated customer needs into solution requirements using powerful valuepropositions and negotiation skills.Contributed to industry events and trade shows to showcase products and gatherindustry intelligence.Established and maintained highly effective relationships with clients and industrypartners to drive growth.Qualified leads by scheduling introductory discovery meetings and calls.Formulated well-defined action plan to prioritize potential clients and achieve andexceed objectives Show less

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  Pact employment services

  May 2022 - Aug 2023

  Senior business development executive

  Maintained relationships with 50+ clients, regularly updating them on new products and services to enhance customer retention.• Designed and implemented tailored business development strategies.• Utilized in-depth knowledge of banking practices to provide client consultation on financial services and streamline regionalized financial service requests.• Exceeded monthly sales targets by 20%, leveraging cross-selling and up selling techniques to maximise revenue from auxiliary products.• Coordinated effectively with team members to resolve 99% of customer issues promptly, ensuring positive outcomes.• Negotiated service agreements and pricing with clients, ensuring mutually beneficial partnerships. Show less

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  Pricesenz

  Jul 2022 - Jan 2023

  Operations analyst
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  Speridian technologies

  Sept 2023 - Feb 2024

  Senior business consultant

  Led business development initiatives focusing on digital transformation solutions, generating a 30% increase in new business opportunities by targeting enterprise-level clients across.• Played a pivotal role in expanding digital transformation service offerings.• Identified potential clients and developed strategic partnerships with technology vendors.• Conducted market analysis and competitor research, using data-driven insights.• Led contract negotiations, pricing strategy, and proposals for high-value deals.• Managed end-to-end sales cycle from lead generation to contract closure.• Delivered compelling presentations and solution demonstrations to key stakeholders. Show less

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  First global force

  Mar 2024 - now

  Senior relationship officer

  • Identify potential customers through databases, cold calling, follow up leads andtelephone/personal contacts etc.• To sell Personal finance products to the specified target customers/segments and meetmonthly sales targets.• To contact potential customers and convince them about the bank’s product offerings.• Major accountability for a Relationship Officer is to ensure that business is solicited as perthe Shariah guidelines/process.• Ensuring that the conclusions on all the business sourced on Telesales leads, should be reported to ARM/RM.• To ensure that prospects are clearly communicated about the bank charges/terms and conditions.• To ensure “Know Your Customer” requirements as prescribed by the bank are dulyadhered.• Data confidentiality and secrecy norms of the bank are adhered to.• To ensure that no customer application is misplaced and is kept in safe custody.• To ensure that code of the conduct as per the bank bank’s policy are adhered. Show less