Experience

• 

  Anthropic softwares pvt ltd

  Dec 2020 - Apr 2022

  Technical support engineer

  Responsible for-• Keeping the Systems up and running.• Responsible for Manual Testings on Android Application.• Making reports on debugging and reporting it to the senior developer.• Troubleshooting Hardware & Networking Quarries.

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  Global it solutions

  Apr 2022 - Mar 2023

  Technical support engineer

  Responsible for-• Assisting Customer on call with technical resolution & Working as a team.• Handling clients on resolution for hardware or networking problems,• Installation of OS, Application software, Hardware.• Troubleshooting Softwares & networking problems.• Installation & Working on Windows Active Directory, DNS, DHCP, WINDOWS.• Knowledge of OSI & TCP models, IP Configuration, Dynamic & Static Routing, VLANS,OSPF,WAN,DNS, DHCP, EIGRP, IGRP, Spaning Tree Protocol, Trunking, etc.• Configuration of Routers, Switches.• Knowledge of Hardware & Networking, CCNA.• MS Office, Excel, Power Point Show less

• 

  Gtt

  Mar 2023 - now

  Dedicated IT Service Management Professional with a proven track record in incident and service request resolution. Proficient in logging and categorizing incidents, providing first-line investigation using approved tools, and ensuring timely fulfillment within scope. Adept at handling technical escalations, collaborating with 3rd parties, and coordinating on-site support when needed. Skilled in managerial escalations, ensuring compliance with SLAs/OLAs, and maintaining exceptional customer communication throughout the lifecycle. Expertise in owning incidents from creation to closure, actively contributing to Problem Management for recurring issues. Consistently maintain and update the Configuration Management System. Known for delivering an exceptional level of customer service, actively participating in continuous improvement initiatives. Demonstrates a higher first-line fix rate compared to peers. A proactive and detail-oriented professional committed to ensuring optimal IT service delivery and client satisfaction. Show less

  • Senior Tier 1 Engineer - Network Analyst

    Apr 2024 - now

  • Tier 1 Engineer - Network Analyst

    Mar 2023 - Mar 2024