Experience

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  Db schenker

  Apr 2007 - May 2008

  Customer service specialist

  Provide direct customer service to client - Motorola program Manage standard and exceptional inventory request as per request by buyers.Maintaining customer relationship and coordinate with pickers for outbound shipments.Pull system report for monthly charges and pass to finance for billing purposes.Key ContributionsProactive and effective problem solving. Generates request for order pickers to pull for 2 hourly and 4 hourly outbound inventory request.Monitor progress and tracking of request in timely manner.Coordinate and maitain accuracy and timliness of reports to be submitted for billing. Show less

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  Dell technologies

  Jun 2008 - Feb 2016

  Supports Malaysia and Singapore market for SMB Transactional customers request for all Dell products. Responsibilities 1. Verify calls thru inbound on customer requirements, understand and propose solutions according to customers' need.2. Generating quotes and following up with customer from starts till closure of sales.3, Doing cold callings calls to generate more sales for earlier quota retirements.4. Helping customers to submit case to customer care 5. Guide customer to lodge case to technical support for parts claims. 6. Providing customer service and after sales services. Show less

  • Inside Channel Account Manager

    Mar 2014 - Feb 2016

  • Inside Channel Account Manager

    Nov 2012 - Feb 2014

  • Senior Inside Sales Representative

    Apr 2010 - Oct 2012

  • Inside Sales Representative

    Jun 2008 - Mar 2010
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  Dell technologies

  Mar 2017 - now

  Inside partner account manager

  Supporting Tier 1 and southern Malaysia channel partners.