Experience

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  Maple leaf foods inc

  May 2014 - Aug 2014

  Production staff

  - Increased efficiency and productivity in the packaging process by meeting thecompany’s quotas daily- Accurately completed daily tasks while maintaining speed in a fast-paced workenvironment and staying detail oriented- Developed strong leadership skills by mentoring new employees- Created a positive work environment by using effective communication and conflict resolutionskills

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  The loyalist retirement home

  Mar 2016 - May 2016

  Receptionist

  - Delivered unparalleled service to the residents, co-workers and visitor’s by maintaining afriendly/ welcoming environment and ensuring resident sign in and out procedures are followed- Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.- Researched and rapidly solved problems and kept client trust

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  Subway

  May 2016 - Aug 2016

  Senior supervisor

  - Oversaw all store-opening and closing activities, as well as ensured units were restocked, and store was clean and maintained throughout to promote clean image- Ensured all cash and payments were accurate and balanced in the books at the end of each day by being responsible for handling customer transactions and dealing with different types of payments, as well as problem solving payment inquires during the day- Interacted with all customers while taking orders during rush hours by staying flexible to serve multiple customers and discover their needs and make recommendations which then result in sales and customer satisfaction Show less

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  Td

  Aug 2016 - Mar 2019

  • Managed a consistent pipeline of customers, interested in TD products via customer referrals, warm calls, and walk ins. • Build strong long-relationships by conducting thorough calls, in-person meetings and listening to the customer’s needs to learn about their future goals personally and financially. • Advised every customer, during interaction to increase both customer satisfaction and financial growth. • Managed clients' risk through the implementation of a diverse portfolio resulting in clients beating the benchmark and being satisfied with the performance in the portfolios. • Continuously helped customers with their day to day banking, home financing, and investments needs. • Proactively demonstrated lobby leadership in the help & advice area, this resulted in delivering legendary service, and allowed me to uncover future opportunities. Going above and beyond the customer’s initial need. • Proactively stayed up to date with bank and industry codes of conducts in securities laws, regulations, and adherence to credit compliance, and audit visits. Resulting in minimal audit findings, allowing us to pass at top rank. • By meeting customer needs, and providing advice, uncovering additional needs, it has allowed me to get promoted from the role of a customer service representative to the financial services/investment role. Show less • Created an end-to-end exceptional customer experience by embodying the values and mission of the company while sharing TD’s story. • Ranked 1st in the district, and top 5 performers in the region. • Ensured necessary due diligence to support the accuracy of all customer transactions, as well as compliance with bank and industry codes of conduct• Ensured customer problems were handled appropriately, escalating issues when necessary. Based on our Legendary Customer Experience(surveys) we are at a score of 80%, which is amazing, compared to another TD’s score at 72%. Show less

  • Financial Service Advisor/Investment Advisor

    Sept 2017 - Mar 2019

  • Customer Service Representative

    Aug 2016 - Sept 2017
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  Ontario inc

  Sept 2016 - now

  Property manager

  • Attracting tenants by advertising on multiple platforms; explaining and marketing locations; house tours • Tenant – landlord contracts; collecting rent; making rent receipts; annual budgets and forecasting • Preparing reports by collecting, analyzing and summarizing data and trends • Maintaining property by investigating and resolving tenant complaints; enforcing occupancy rules; inspections and repairs

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  Cpawsb

  Mar 2019 - Mar 2020

  Program coordinator

  • Maintained strong data integrity while constantly managing pipeline activity in the CRM system.• Responsible for PDPA and CPARE program administration with strong focus on providing support to PDPA and CPARE candidates.• Communicate directly with PDPA/CPARE candidates, responding to inquiries and directing them to resources and other contacts at the provincial level.• Responsible for planning, organizing and conducting meetings/events for directors as well as students from different universities for the enrolment process• Handling exam results releases and overlooking and handling various departmental work: policy development, results releases, admissions, and communication services.• Ability to adapt as the program changes and evolves, providing tailored learner support that demonstrates a deep knowledge of programs and offerings.• Innovate and consider lean approaches/initiatives. • Organizing results reporting, providing PDPA/CPARE candidates counseling and sending out scheduled communications. Show less

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  Rapid motors

  Mar 2020 - now

  • Act in the best interest of all parties including the organization, maintaining a consistent and professional manner in all dealings with Auctions, Wholesale dealers, vendors, and staff.· Follow and manage internal processes for vehicle sales and reporting.· Complete weekly and monthly reports.· Research and provide sales related data to management on an as-needed basis.· Managing and organizing wholesale vehicle inventory• strong long- relationships with customers on a daily basis, through phone calls, messages on social media and calls from new sellers. • Have a high-level of understanding of all vehicles to successful understand its value Show less • Responsible for planning, organizing and conducting meetings for directors to discuss new policies and changes made to VSA• Attracting Customers by advertising on multiple platforms; explaining and marketing locations; car showings.• Conduct daily inspections on vehicles to ensure it meets the proper requirements • Preparing purchase of vehicle documents such as: bill of sale, and transfer of ownership. • Monitoring vehicle repairs to ensure safety and performance. • Build strong long- relationships with customers on a daily basis, through phone calls, messages on social media and calls from new customers. • Have a high-level of understanding of all vehicles to successful match customers to the right vehicle based on their requirements and daily use. Show less

  • Wholesale Manager

    Dec 2020 - now

  • Finance & Marketing Manager

    Mar 2020 - now